Technical Services Representative
4 weeks ago
**Position Overview**:
The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.
**Key Job Responsibilities**:
- Setting up, operating, and dismantling audio visual equipment at events as assigned.
- Servicing trade shows, hotel conventions, and staging events.
- Verify completed purchase orders and that all required equipments were prepared.
- Loading and unloading trucks; requires to lift heavy equipment.
- Climbing stairs and ladders
- Perform various control testing and troubleshoot equipments before the assigned event.
- Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day)
- Walking during trade shows.
- Driving defensively - cube vans and panel vans
- Driving long distances (or as a passenger).
- Handling equipment with care.
- Complete reports on events as per company procedure
- Representing the Company in a professional manner
- As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department.
- Perform other duties as assigned.
**Job Qualifications**
- High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain
- 2-3+ years of customer service or hospitality experience is preferred.
- 2-3+ years of audio visual experience is required.
- Set up knowledge of the following equipment is required:
- Portable Sound Systems ( speakers, mixers and equalizers )
- Wireless Microphones
- LCD Data Projectors and Monitors
- Computer Interfaces and Switchers
- Betacam and VHS Players
- Large Projection Screens and Scaffold towers
- Industrial Video Cameras
- Video Lighting Equipment
- Simultaneous Translation Equipment
- Fastfold Screens
- Cameras
- Risers/Staging
- Strong Client Service and interpersonal skills
- Professional Appearance and behavior
- Able to work under pressure with tight delays
- Analytical and problem resolution skills
- Organizational Skills
- Valid driver’s license
**Competencies (by Core Values)**
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Decision Quality
- Tech Savvy
- Communicates Effectively
- Drives Results
- Instills Trust
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