Field Service Representative

3 weeks ago

Winnipeg, Canada Smartrend Manufacturing Group Full time

**FIELD SERVICE REPRESENTATIVE**

**ABOUT US**:
**SUMMARY**:
We are looking to hire a
**Field Service Representative** who is outgoing, dedicated, and enjoys providing top-notch customer service. As the
**Field Service Representative**, you will be undertaking customer support tasks, completing on-site installations, repairs, and maintenance, and ensuring proper task management so that all work progresses in a timely manner according to the needs of the customers.

**DETAILED DUTIES AND RESPONSIBILITIES**:

- Perform installation of school bus safety equipment at customer locations, primarily in New York state
- Proficient use of power and hand tools
- Proficient at the use of electrical diagnostic equipment (i.e. digital multimeters)
- Perform basic troubleshooting for installed equipment and provide detailed service reports and recommendations on repairs and upgrades
- Perform product demonstrations and installation training
- Perform warranty repairs at the Winnipeg facility

**KNOWLEDGE, SKILLS, AND ABILITIES**:

- Willingness to travel up to 6 months per year, primarily in the USA
- Mechanical and electrical technical acumen
- Good computer skills for communication and report writing
- Ability to lift and carry 30 pounds
- Maintain and develop positive professional relationships with existing and potential customers
- Ability to work independently and take initiative to improve customer support
- Ability to interface with key technical stakeholders in a team environment
- Must have a valid driver's license
- Must have a valid passport and be able to travel across the Canada/US Border

**EDUCATION AND EXPERIENCE REQUIREMENTS**:

- Technical Certification or 3 years of technical experience
- Electromechanical Technician Certificate
- Trade and Industrial Skill Certificate
- Automotive Service Technician Certificate

**BENEFITS**:
Share with us your talent, drive, and entrepreneurial spirit and we will provide a creative and supportive environment, where valuable contributions are rewarded and celebrated with professional growth, job satisfaction, and an attractive total compensation program. We offer a benefits package to our employees including:

- Starting salary of $60K to $70K, depending on experience
- Group Insurance Plan
- Paid Vacation
- Matching RRSP program
- Employee-focused company events
- Paid time off for Christmas closure

We would like to thank all applicants who apply, however, only those selected for an interview will be contacted.

**About Smartrend Manufacturing Group**:

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