Regional Manager

3 weeks ago

Calgary, Canada BGIS SCS Full time

**Job Summary**:As a member of the BGIS SCS management team, you will be responsible for a designated region of job sites contracted to BGIS SCS for service. You will oversee the execution of duties and ensure all aspects of the client contract are being fulfilled, with an emphasis on health and safety & striving to exceed client expectations.

**Key Responsibilities**:Functioning as a core member of the Operations team to assure adherence to service level agreements the Regional Manager will:

- Carry out structured site visits to inspect and ensure that specifications are met and customer expectations are positively managed
- Respond quickly and efficiently to all clients concerns and requests
- Coordinate with clients, management, contractors and employees to complete all necessary reports, inspections, and client requests
- Plan, organize and manage day to day operations
- Manage/track inventory and equipment
- Coordinate and execute event requests made by facility’s managers
- Be responsible for sourcing, training and orienting of new employees
- Demonstrate the values of the company and lead by example at all times
- Ensure that all service providers are compliant with company quality, security and safety mandates and workers are cleared through all security protocols
- Review daily site evaluations/audits to ensure safety, security and service standards are being met
- Create action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently
- Prepare and Maintain service schedules according to client needs
- Monitor and manage staff absence and turnover ensuring flexible cover arrangements within short notice
- Co-ordinate activities with other departments
- Communicate with operations Managers from various facilities
- Operate within the labour cost budget on a site by site basis
- Implement approved operational policies and procedures
- Generate new account leads, respond to sales enquiries
- Protect company and client assets from misuse and damage
- Address and report any safety or security issues to the director of Operations
- Handle and assist with emergency procedures accordingly and as required
- Perform other duties as assigned

**Job Requirements**:

- 3+ years of Management experience in operations of a Service related field
- Valid driver's license and own vehicle
- Excellent communication and strong interpersonal skills
- Bilingual (English and French) a must
- Must be organized and able to interpret and execute account specifications as well as agreements, budgets, and duty lists
- Strong computer skills and excellent knowledge of Microsoft Office Software
- Excellent time management skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
- Familiarity with cleaning/battery operated equipment
- Ability to work independently and as part of a team
- Effective attention to detail and a high degree of accuracy
- Must be able to handle confidential information in an ethical and professional manner

To apply, please submit your cover letter and resume. Only those who meet the minimum requirements and submission instructions will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00-$80,000.00 per year

**Benefits**:

- Commuter benefits
- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- On call

COVID-19 considerations:
PPE Provided

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you willing an able to pass a security background check?

**Experience**:

- Commercial cleaning: 3 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Willingness to travel:

- 75% (preferred)

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