Site Support Specialist

3 weeks ago


Edmonton, Canada Westpower Full time

Reporting to the Business Unit Lead (Commercial) - Reliability, the Site Support Specialist will work with customers to improve their lubrication and reliability programs at site. Their primary goal will be to help clients find ways to lower their overall cost with lubrication and reliability products and services. They will help sites solve problems and improve operations, while knowledgeably and confidently explaining and demonstrating the benefits of Westpower reliability products and services. They will be responsible for the reliability opportunity pipeline.

The Site Support Specialist will have a strong understanding of industrial machinery and experience with lube systems, mechanical seals, seal support systems. They will have in-depth knowledge on reliability and related products and services including lubricants, condition monitoring systems, vibration analysis and troubleshooting, and lubrication best practices. The incumbent is a self-starter, strong communicator, adept at time management, and highly motivated.

The successful applicant will be trained in condition monitoring, lubrication fundamentals, and Westpower reliability products.

**Education, Skills, and Experience**
- Journeyman Millwright or Certified Engineering Technologist
- Hands on experience with basic disassembly, inspection, and reassembly of machinery and systems on site.
- Strong understanding of industrial machinery and lubricants
- Proven strong customer relationship skill
- Experience with vibration and condition monitoring an asset
- Experience with mechanical seals and seal-support systems an asset
- Excellent verbal and written communication skills
- Ability to troubleshoot and resolve problems

**Key Duties and Responsibilities**
- Conduct technical presentations and sales calls for reliability products and services, including on-site Machine Sentry demonstrations
- On-site troubleshooting of lubrication problems, administer lube trial programs, and present lube demonstrations
- Assist customers in selecting lubricants, prepare crossover lists, lube room/precision lubrication audits, and inventory optimization and consolidation recommendations
- Collect and build product and market knowledge. Shall be a self-starter when it comes to knowing products well and knowing competitors.
- Organizing and attending joint sales calls with [JB1]Aftermarket Sales Managers
- Liaise between Westpower and the customers for updates of proposals
- Prepare reports for marketing, sales and keeping expense account
- Other duties as assigned

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- pumps and rotating equipment: 2 years (preferred)
- reliability: 2 years (preferred)

Work Location: On the road



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