Junior IT Support
2 weeks ago
**Responsibilities**:
**1. Support and Administration**: We have around 200 users at Imperial. You will provide high-quality and timely remote support for day-to-day user tickets related to Microsoft Business Central, printers, Office 365, Active Directory login, and any other computer software or hardware-related issues. Support the IDCI ordering system used by customers, including troubleshooting communication issues.
**2. Projects**: You will be expected to assist in planning, configuring, and implementing key IT projects at Imperial. You may receive direction from senior members of the IT team. Below is a list of some main projects scheduled for the next couple of years:
2D barcoding/Unified POS Configuration/Business Continuity/MBC Merge and Upgrade/You will provide secondary coverage and assistance for the following, as required.
**3. Network, Infrastructure, Backup, Business Continuity, and Information Security**:
You will assist our Senior Systems and Security specialist in maintaining systems, networks, and security. You will work with our Senior Systems and Security specialist to acquire the knowledge and skills necessary to cover for your co-workers when they are away.
**4. Data/Databases/Microsoft Business Central/Power BI/Power Apps**:
Ideally, you will have some experience or be willing to learn about data in Microsoft Business Central and how to create and run reports either natively in MBC or via Power BI.
**Experience**:
- 1+ years of experience in an IT support or administrator role.
- Experience in other aspects of IT, such as Support, Servers, Databases, Networking, Security, and Projects, is preferred but not required.
- Technical certifications are considered but not required.
- A qualification in Computer Science or Information Technology is preferred but not mandatory.
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Edmonton, AB T5S 2L5: reliably commute or plan to relocate before starting work (required)
**Experience**:
- IT support: 1 year (preferred)
Work Location: In person
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