Desktop Support Specialist

3 weeks ago


Montréal, Canada Fivesky Full time

Are you a Troubleshooting expert? Do you know Windows 10 like the back of your hand? Do you have strong Microsoft Office 365 skills? If yes, then you could be Fivesky's next **_Desktop Support Specialist_**.

**What you've done**:

- Provided Level 2/3 Hardware/OS/Desktop Migration Support
- Dissemination of knowledge, procedures and documentation for products and projects
- Develop and evolve strategies for various technologies to address changing needs
- Troubleshoot Windows 10 issues including a strong understanding of the operating system
- Document processes and knowledge articles for other support teams
- Used your communication skills (Verbal & Written) to liaise with different departments.

**What you will do**:

- Assist in the planning and execution of technology deployments
- Ability to create step-by-step instructions aimed at end users
- Ability to support users of all levels in a professional manner
- Documenting processes and knowledge articles for other support teams
- Ability to create step-by-step instructions aimed at end users
- Strong Microsoft Office 365 (Excel, Outlook, Word, OneDrive, Teams, etc.)
- Strong understanding of the Windows 10 environment
- Ability to troubleshoot Windows 10 issues both software and hardware related
- Able to multitask and adapt in a fast-paced environment
- Must be organized, innovative and able to self-motivate
- Works well under pressure and meets tight deadlines with attention to detail
- Strategic and creative mindset
- Able to work alone and as part of a group
- Must be able to perform tasks in a timely manner and provide reporting

**It would be awesome if you had**:

- SharePoint
- Web Design - HTML/CSS/JavaScript
- Jive
- ServiceNow
- PowerShell
- Jira and Kanban board experience (Agile)
- Mac experience

At **Fivesky**, our employees are our greatest asset and the focal point around which we operate; therefore, we always want the best for our employees. In addition to offering competitive compensation plans and long-term career opportunities, we offer an attractive mix of benefit plans to our employees that include provisions for vacation, holiday pay, and sick days.

This is a full-time, direct employment opportunity in Montreal, CAN. The salary is open based on experience and qualifications.

(FS-RID-0680)


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