IT Support

4 weeks ago

Montréal, Canada OpenBet Full time

Company Description
**OpenBet is sport**. The world's top **sports betting** brands choose OpenBet as their partner for world class content, **leading tech** and tailored services. We have their back. So they’re ready with exciting, memorable and safe sports betting experiences, to entertain millions of players worldwide.

OpenBet’s mission is to **power growth** and **player engagement** for operators through a **global betting ecosystem** that delivers at **scale**, at **speed**, at every great sports event. Our 1000 talented colleagues are the market's top team. We achieve billions of bets in a season; 60,000+ per second (more transactions than Amazon on Prime Day); 100% uptime (zero Superbowl crashes) and we're built on 25 years of imaginative technology that is iterated daily.

OpenBet has established a **premium client base** of more than 75 operators **worldwide** and has 34 licences across the fastest growing regulated sports betting markets in North America, Europe and Asia Pacific. The team is **growing at scale** driven by accelerated demand for our products and significant investment. We offer the speed, dynamism and growth opportunities of a start-up, underpinned by the stability and strength of a global employer.

Working at OpenBet every day is an **opportunity** for you to create **exciting** betting entertainment for millions of sports fans **across the globe.**

**Want to be part of our evolving future growth?**

**Job Description**:
Working within the IT team and closely with other business units you will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

**Essential Job Functions**:

- Provide 1st / 2nd / 3rd level remote or face to face IT support services for the Group, acting as an interface between the IT department and user community.
- End-User IT Support for workplaces including Windows/Unix/Mac desktops/laptops, printers, IP Phones, smartphones etc.
- Installation, routine maintenance and management of end-user computing devices (desktop, laptop, smartphone and tablet devices); this includes imaging and keeping them up-to-date with management tools
- Fulfil User Account Management requests, including Access Card Management
- Explicitly for OpenBet Montreal Office:

- Management of local communication and collaboration channels (Fixed & Data Lines, A/V Equipment etc.)
- Maintain the proper operation of Training / Meeting rooms.
- Liaising with System & Network Administrators for the management & maintenance of OpenBet Montreal Office infrastructure including Servers, Network, Storage & Data Center facility.
- Maintain the asset database and hardware inventory for Montreal Office; Manage stock of IT Equipment and maintain Lifecyle Management
- Perform the IT Induction to newcomers.
- Efficient implementation of changes to services, technologies and processes (IT Projects / IT Tasks)
- Preparation and maintenance of technical procedural documents and FAQ's for both IT staff and user community
- Follow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management
- Experience supporting Executive Stakeholders
- All other duties as assigned.

**Qualifications**:
**Education**:

- Undergraduate degree in Computer Science, Systems Engineering or Computer Networking & Hardware

**Required Experience**:

- Minimum 4 years of System Administration / Service Desk experience.
- Certifications in technology fields (e.g. Microsoft) will be considered a plus.

**Knowledge, Skills, and Abilities**:

- Strong knowledge and experience of operating system administration (Windows OS / Ubuntu / Mac OS)
- Strong Knowledge of PC hardware
- Strong knowledge and experience with most aspects of fundamental networking/distributed computing environment concepts (DNS, DHCP, Active Directory & Domain Architecture, Network topologies, TCP/IP networks, VPN connections)
- Good Knowledge of Group policy, Puppet as configuration management tools and Encryption
- Strong Knowledge of Microsoft O365 platform and CISCO VC solutions will be considered a plus
- Possession of excellent oral and written communication skills, including fluency in oral and written English.
- Problem solving and analytical skills.
- Customer service orientation
- Focus on delivery and high tolerance in working under pressure

**Work Conditions**:

- Hybrid working environment (2 days a week in the office)
- Must be willing and able to travel, work after hours and weekends as required (estimated travel < 10%).

Additional Information
**Why would you enjoy working with us at OpenBet?**
- Compe

  • Desktop Support

    2 months ago

    Montréal, Canada Atlantis IT group Full time

    **Role: Desktop Support** **Location: Montreal, QC** **Duration - Long Term** **Role and Responsibilities** Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches Perform bulk MACDs Provide technical support and...

  • Desktop Support

    1 month ago

    Montréal, Canada Atlantis IT group Full time

    **Role: Desktop Support** **Location: Montreal, QC** **Duration - Long Term** **Role and Responsibilities** Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches Perform bulk MACDs Provide technical support and...

  • Desktop Support

    1 month ago

    Montréal, Canada Atlantis IT group Full time

    **Role: Desktop Support - French** **Location: Montreal, QC** **Duration - Long Term** **Role and Responsibilities** Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches Perform bulk MACDs Provide technical...

  • Desktop Support

    1 month ago

    Montréal, Canada Atlantis IT group Full time

    **Role: Desktop Support - ONSITE** **Location: Montreal, QC - FRENCH** **Location: Toronto,ON** **Duration - Long Term** **Role and Responsibilities** Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches...

  • Desktop Support

    4 weeks ago

    Montréal, Canada Atlantis IT group Full time

    **Role: Desktop Support - ONSITE** **Location: Montreal, QC, - FRENCH** **Location: Toronto,ON - FRENCH** **Duration - Long Term** **Role and Responsibilities** Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security...

  • Desktop Support

    2 days ago

    Montréal, Canada Atlantis IT group Full time

    Hello **Hope you are doing great....!!** Please let me know your interest along with your updated resume and details. (It will be great help if you can refer someone for the same in case you are not currently available) **Job Title: Desktop support(French)** **Location: Montreal QC, ON(onsite)** **Duration: Long term** Clear and strong customer focus...

  • Technicien Informatique Et Support

    1 month ago

    Montréal, Canada IT Chapter Full time

    Le titulaire assure le soutien de niveau 2 pour la prise en charge des incidents et pour le traitement des demandes de service, rapporte les problèmes et signale les différentes pannes. La personne œuvre au sein d’un centre de contact client donc elle est appelée à prendre en direct tous les appels de toute notre clientèle. **L’horaire de travail...

  • Dynamics Support specialist

    2 days ago

    Montréal, Quebec, Québec, Canada Fed IT Full time

    Reporting to the Team Leader - Software, the Dynamics 365 Finance & Operations (FO) support analyst will be responsible for configuration changes and maintenance of our Dynamics 365FO deployment. This includes making recommendations to meet business needs taking into account Dynamics 365 best practices; the standardization of use throughout the organization;...

  • Desktop Support

    4 weeks ago

    Montréal, Canada Atlantis IT group Full time

    **Role: Desktop Support - French** **Location: Montreal** **Duration - Long Term** **Roles and Responsibility** 1. Knowledge on End User Computing Devices (Laptop / Desktop / VDI) 2. Expertise on windows 7/ 10 administrations 3. Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues 4. Knowledge on...

  • IT Support Technician

    4 weeks ago

    Montréal, Canada Synergy IT Solutions Inc Full time

    Job description Synergy IT is looking for onsite techs around Montreal area on as required basis with one day notice for long term association like 5 years to begin with to serve their several local Clients onsite. Job Duties - Incidents / Break and Fix Services : Restoring the normal services operation of an end user service, includes the workstation...

  • Desktop Support

    1 week ago

    Montréal, Canada Atlantis IT group Full time

    **Desktop Support Engineer / service admin /desk** **Montreal, QC (Onsite)** **Long Term** **Technical/Functional Skills** Windows Desktop OS, MS office, Outlook, Mobile Device support **Experience Required** Experience in providing Deskside Support Knowledge of Windows Desktop OS Data Center, Network Operation Support Smart-hand support for Server,...

  • Analyste Support ERP

    1 month ago

    Montréal, Canada FED IT CA Full time

    **Fed IT, cabinet de recrutement spécialiste du recrutement sur les métiers TI, Fed IT intervient sur deux types de recrutement : temporaire et permanent. Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. N'hésitez pas à suivre notre page entreprise pour découvrir tous nos postes ouverts sur les métiers...

  • Support Analyst Rpg

    1 month ago

    Montréal, Canada Atlantis IT group Full time

    **Role : Supporting Analyst (AS 400/RPG)** **Location : Montreal, QC** **Duration : Contract** **JOB Description**: **AS400 Support Analyst with French Speaking

  • Desktop Support

    1 month ago

    Montréal, Canada Atlantis IT group Full time

    **Role: Desktop Support - French** **Location: montreal** **Duration - Long Term** **Roles and Responsibility** **1. Knowledge on End User Computing Devices (Laptop / Desktop / VDI)** **2. Expertise on windows 7/ 10 administrations** **3. Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues** **4....

  • Desktop Support

    1 month ago

    Montréal, Canada Atlantis IT group Full time

    **Role**:Desktop Support - French** **Location**:montreal** **Duration - Long Term*** **Roles and Responsibility** 1. Knowledge on End User Computing Devices (Laptop / Desktop / VDI) 2. Expertise on windows 7/ 10 administrations 3. Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues 4. Knowledge...

  • Desktop Support

    1 month ago

    Montréal, Canada Atlantis IT group Full time

    **Role**:Desktop Support - French** **Location**:montreal** **Duration - Long Term** **Roles and Responsibility** 1. Knowledge on End User Computing Devices (Laptop / Desktop / VDI) 2. Expertise on windows 7/ 10 administrations 3. Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues 4. Knowledge...

  • Desktop Support

    2 weeks ago

    Montréal, Canada Atlantis IT group Full time

    **Job Title: Desktop support(French & English )** **Location: Dorval, QC, ON(onsite)** Clear and strong customer focus and relationship Good interpersonal and communication skills Flexibility and ability to prioritize Ability to perform in adverse situations Proficiency in English is must with Local Language Good analytical and coordination skills are...

  • Desktop Support

    2 weeks ago

    Montréal, Canada Atlantis IT group Full time

    **Job Title: Desktop support(French & English )** **Location: Dorval, QC, ON(onsite)** Clear and strong customer focus and relationship Good interpersonal and communication skills Flexibility and ability to prioritize Ability to perform in adverse situations Proficiency in English is must with Local Language Good analytical and coordination skills are...

  • Tcs -desktop Support / Service Desk (French &

    3 days ago

    Montréal, Canada Atlantis IT group Full time

    **Role: Desktop Support (English and French)** **Location: Cote Vertu Ouest, Dorval, Quebec (Onsite)** **Knowledge on End User Computing Devices (Laptop / Desktop / VDI)** **Expertise on windows 7/ 10 administrations** **Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues** **Knowledge on PC and...

  • IT Infrastructure and Communications Specialist

    1 month ago

    Montréal, Canada Fed IT Full time

    Hello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...