Customer Care Agent
3 months ago
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started
Location: Hybrid
345 Ridout St N
London, ON N6A 2N8
**Job Type**: Full-Time
Shift Availability: Open Availability Monday - Friday 8am to 8pm
Start Date: October 18, 2024
About Us
Bill Gosling Outsourcing provides business solutions to some of the most recognized brands in the world. We offer a fun, fast-paced environment where we empower our team members to grow and develop their careers. Join us to be part of a dynamic team committed to customer excellence and making a difference.
Position Overview
Key Responsibilities:
- Provide professional and courteous service to customers, addressing inquiries related to financial products and services.- Assist customers in resolving issues such as account discrepancies, billing concerns, and transaction inquiries.- Use problem-solving skills to offer appropriate solutions that align with the company’s financial policies.- Maintain up-to-date knowledge of financial products, services, and regulatory requirements.- Accurately document customer interactions and transactions in internal systems.- Adhere to quality standards and performance metrics, including response time, customer satisfaction, and issue resolution rates.- Escalate complex issues to supervisors when necessary.
Qualifications:
- High school diploma or equivalent.- No extended time off or vacation within the first 6 months of employment- Previous customer service experience, preferably in a call center or similar environment.- Strong communication and interpersonal skills.- Ability to handle multiple tasks in a fast-paced environment.- Problem-solving skills with attention to detail.- Comfortable using computer systems and customer management software.- Ability to work in a team-oriented environment.- Experience with renewals or subscription services is an asset.
What We Offer- Hourly wage: $17.20/hour for English only and $21.00/hour for Bilingual (French/English)- Comprehensive training to set you up for success.- Opportunities for growth and career development.- A supportive and collaborative work culture.- Health and dental benefits after initial waiting period- Paid time off- State of the art office space with standing desks, onsite gym, games room and more
- Why Bill Gosling Outsourcing?- Canadian owned company-
- We have offices across the Globe - including North America, Philippines, Costa Rica, United Kingdom, Trinidad & Tobago, India-
- Over 60 years of experience in the BPO industry-
- We like to have fun We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.-
- Encourage personal and professional growth and development with ongoing training and internal opportunities for career progression- Making lives better, one connection at a time_ - that's what Bill Gosling Outsourcing is all about
LinkedIn: Bill Gosling Outsourcing
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