Customer Service Agent Yeg

5 months ago


Edmonton, Canada Flightcraft Aviation Services Full time

**DUTIES AND RESPONSIBILITIES**:

- Provide quality customer service to a variety of customers, including travelling passengers, travel agencies, corporate customers, and other internal and external groups.
- Filing, taking electronic payments, and preparing cash reports.
- Greeting flights, making announcements (boarding calls, paging passengers).
- Work through flight IROP’s as required.
- Work through flight baggage issues as required.
- Assist with baggage handling (bag jams/bag room congestion) and deliveries as required.
- Perform Turn, RON, and Ad-Hoc flight requirements as needed.
- Provide cabin cleaning as needed, per carrier specifications.
- Load catering/commissary/ice as required.
- Brew and load coffeehot water jugs as required.
- Assist with on-board catering requirements.
- Operate jetways, per air carrier and airport policies.
- Update internal operations requirements.
- Provide daily or shift reports to supervisors and/or management.
- Other duties as assigned by management.

**QUALIFICATIONS AND REQUIREMENTS**:

- Must have valid driver’s license with clean abstract.
- Ability to speak, write and understand the English language.
- Previous airline and/or in person customer service experience would be an asset.
- Must have excellent team player competencies.
- Must be able to work with mínimal supervision, and/or in a team environment working varied and/or

split shifts.
- Must be willing to adapt to the changing nature of aviation.
- Must be willing to work outdoors in all weather conditions.

**ADDITIONAL INFORMATION**:

- PPE required is provided to employee.
- 50c/50e Cost Share on all Uniform Pieces.
- Paid Training.
- RAIC Deposit may be required as mandated or required by Airport Authority.



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