Operations Supervisor

6 months ago


Edmonton, Canada Alliance Ground International Full time

Job Description:
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?

Are you a team player that others can rely on?

The Operations Supervisor is the primary communication link between ground operations and our customers.

Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

As an AGI Operations Supervisor you will:
Provide the principle operations communications between ATS Ramp Operations and the customer.

Monitor all flight activity, record and update daily flight records with key information.

Coordinate all towing activity, obtain and track gate activity including all changes.

Be accountable for monitoring operational performance, maintaining Service Level Agreements (SLA) statistics as well as daily performance statistics. Works closely with Duty Manager and Ramp Supervisor to ensure resources are allocated accordingly to meet operational demands and ensures that unserviceable GSE is reported to maintenance.

To be an Operations Supervisor you must:
Demonstrate strong math and computer skills and excellent interpersonal communication skills.

Be at least 18 years of age and possess a High school diploma, GED, or work experience equivalent.

Possess a valid driver’s license with a clean driving record.

Be able to pass a drug screen and obtain airport security clearance, which includes an extensive 10-year employment, criminal record, and residence background check.

As an AGI Operations Supervisor you must be able to:
Lift up to 70 pounds (32 kg) on a regular basis.

Carry heavy items up and down jetway stairs.

Climb, bend, kneel, crawl and stoop on a frequent basis and for extended periods.

Work outside in all types of weather, around jet and machinery noises.

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays.

The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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