General Manager

5 days ago

Ottawa, Canada Sunray Group Full time

**Managing Property Operations**
- Ensures service programs are in place and executed in line with brand standards and requirements.
- Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.
- Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
- Creates and supports clear lines of responsibility for the management team, including coverage and oversight throughout the day.
- Prepares for QA audits (i.e., daily and pre-visit activities).
- Reviews and follows-up on property GSS scores and comments.
- Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
- Walks the properties to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
- Manages the implementation of major brand standards for both Doubletree and Home2 Suites
- Delegates responsibilities for operations and projects to appropriate levels of associate.

Ensures no rooms are Out of Order and every effort is made to get back OOO rooms in a timely manner.

**Managing Food and Beverage Operations**
- Monitors Food and Beverage forecasting and par levels to reduce waste and maximize Food and Beverage profit margins.
- Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.
- Overseas F&B promotional activities for the year for ARBOR restaurant.

Ensures Food and Beverage costs are in line with the budget and Inventories are completed on the month end in a timely manner.
- Ensures the bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management.
- Conducts periodic compliance audits with Back of House associates to ensure they use job aids (HA checklist open and close, production charts, freezer pull check, Inventory ordering checklist, temp logs, mapping/zoning fridge, org of space, etc.)
- Provides coaching on operations and troubleshooting of Micros and other technology components within property common areas.

**Managing and Sustaining Sales and Marketing Strategy**
- Works with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.).
- Works with Market Sales to establish property sales strategy, goals, and action plans.
- Attends all Revenue Meetings calls with active participation and feedback.

Sets Goals for the Sales Manager for Sales calls, acquiring new accounts to meet the Budget.
- Participates in the property sales review (PSR).
- Manages relationships with decision makers at top accounts.
- Develops innovative means for capturing new streams of revenue through property amenities.
- Interacts with in-house guests to prospect for new sources of business.
- Identifies key revenue generating stakeholders and customers and communicates information to sales offices.
- Coaches and reinforces associate selling strategies that take advantage of property amenities.
- Ensures all national and regional marketing programs are pulled through to relevant departments.
- Understands and leverages sales and marketing advantages over competitor properties within the market.
- Monitors sales strategy with RSO to ensure ongoing effectiveness and compliance.

Ensures Hotel Budgets, Sales Action Plan and F&B Action Plans are initiated in the First month of the year and finalised.

**Managing Profitability**
- Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
- Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
- Updates and communicates profit forecasts to associates/managers.
- Initiates action to support property revenue and profitability goals.
- Understands how food and beverage product variability can affect profitability.
- Reviews and signs off on invoices.
- Reviews Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues.
- Consolidates reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report).
- Reviews property performance on a period basis with the Regional Director.
- Ensures compliance with ONQ

**Maintaining Revenue Management Goals**
- Manages the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.).
- Reviews and works with appropriate revenue management reports (e.g.OTA Insight, Expedia Travel Ads, (STR) reports, etc.)
- Balances

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