Departmental Associate 1

7 months ago

Richmond, Canada City of Richmond BC Full time

**Departmental Associate 1**:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

**Overview**:
Reporting to the Manager - Bylaw Operations, the Departmental Associate 1 position is responsible for providing administrative and clerical support for the Community Bylaws team, including elements of animal services administration. This role involves handling inquiries, managing records, opening calls for service, explaining a range of bylaws to the public and processing violations notices and other service payments.

**Examples of key responsibilities include, but are not limited to**:

- Receive and respond to internal and external complaints including but not limited to parking violations, unsightly premises, dog licencing’s, animal service inquires and others public requests.
- Create and maintain files in Tempest and ensure accurate and up-to-date records are kept.
- Coordinate with other departments and agencies to ensure efficient and effective resolution of complaints
- Process financial transactions, track invoices, collect outstanding debts, and perform credit card reconciliation. Including but not limited to, parking permits, dog licencing’s and bylaw violation notices.
- Update and maintain records management systems, including the City's dog licensing program and tracking complaints for timely resolution.
- Coordinate with other departments and agencies to ensure efficient and effective resolution of complaints and enforcement of bylaws.
- Participate in team meetings and contribute to the development of processes and procedures to improve the efficiency and effectiveness of the Community Bylaws department

**Knowledge, Skills & Abilities**:

- Strong organizational, administrative, and clerical skills with the ability to manage multiple tasks and prioritize workload effectively.
- Excellent communication skills with the ability to communicate effectively and professionally with internal and external stakeholders.
- Attention to detail and accuracy in record-keeping, document preparation, and financial transactions.
- Strong customer service skills with the ability to remain calm and professional in difficult or high-pressure situations.
- Ability to work independently and as part of a team, with a positive attitude and a willingness to learn and adapt to changing circumstances.

**Qualifications and Experience**:

- Completion of grade 12 or equivalent, supplemented by coursework or experience in office administration, animal protection, bylaw enforcement, or related fields.
- One (1) to two (2) years of related administrative or clerical experience. Customer service experience or experience in a regulatory or enforcement field considered an asset.

**Working Conditions**:
Duties are performed in an office environment with a high level of public contact, often encountering difficult situations.

**Additional Information**:

- Employee Group:

- CUPE Local 718
- Position Status:

- Auxiliary
- Duration of Appointment:

- N/A
- Salary Range:

- $30.19 - $35.50
- Hours of Work:

- Shifts will be between the general working hours of 8:15am - 5:00pm Monday to Friday.
- Application Posted:

- 6/6/24
- External Closing Date:

- 6/14/24
- PCC#:

- N/A

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