Treatment Coordinator

2 weeks ago

Thunder Bay, Canada Corus Orthodontists Full time

Come and join our team today and deliver exceptional patient experiences.

SmileMakers Orthodontists is excited to add a part-time Treatment Coordinator to join our well-established orthodontic practice in Thunder Bay, Ontario.
We pride ourselves on our exceptional patient experience, our amazing team, and our state-of-the-art facilities. Our team is the secret to our success and as a Treatment Coordinator, you will play an important role in meeting potential patients and working with the orthodontist to present treatment and payment options to adults, teens, and children.

**What you will benefit from**:

- A competitive hourly wage
- Being part of a collaborative and engaging team that prioritizes employee development
- Partnering with and learning from an experienced network of professionals

**What you will be doing - key responsibilities**:

- Welcome new patients with a friendly and enthusiastic approach.
- Review the patients, health and medical history and determine their goals for treatment.
- Assist in the Orthodontists examination, entering data and listening to the conversation between patient and doctor taking appropriate notes in the patient’s chart.
- Review the treatment plan with the patient and use the available tools to educate them on the available options. (Videos, power-point, pictures, etc.).
- Close the sale, by working with the patient and/or responsible party to design financial payment plans that work for them and help our patients attain the beautiful smile they’ve always wanted.
- Generate correspondence from initial consultation and recall examinations for the referring dentist.
- Follow up with patients who are ready to start treatment.
- Act as a liaison between the doctor and any other dental specialists or general practitioner.
- Complete monthly reports on key performance metrics.

**About you**:

- You are an outgoing, confident, individual, with a passion for patient care.
- Goal-driven, with an amazing work ethic, you are focused on helping the practice grow
- A natural ability to develop relationships with patients, parents, and your team.
- You have a positive attitude with a strong desire to provide an excellent customer experience.
- Excellent interpersonal and communication skills; written and verbal, and ability to make patients feel comfortable and at ease.
- You are observant and a good listener.

**What you bring - qualifications**:

- 1+ years of Dental or Ortho office experience considered an asset.
- Previous experience working in professional sales considered an asset.
- Experience as a Treatment Coordinator is considered an asset.
- Good with computers, proficient in Microsoft Office Suite and the ability to learn new software quickly.
- Knowledge and experience with dental treatment plans and insurance requirements preferred.
- Knowledge and understanding of oral treatment plans and ability to educate patients.

**How to Apply**:
CAD

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