IT Support Technician

4 weeks ago


Markham, Canada Planview Utility Services Full time

Planview Utility Services is looking for a full-time IT Support Technician to join our team in Markham, ON.

**Essential Duties**
- Provide superior customer services related to help desk and IT departments.
- Install software and hardware.
- Maintain and repair hardware.
- Research problems, isolate and resolve less complex issues immediately; escalate more complex problems as necessary.
- Receive IT help desk calls, IT tickets, create trouble tickets, respond to and diagnose problems through discussion with users.
- Document, track and monitor all issues to ensure timely resolution.
- Conduct follow-up calls to users when necessary.
- Other duties as assigned

**Required Skills and Experience**
- 0-2 years of related experience and/or technical training.
- Demonstrated knowledge of help desk support and familiarity with help desk software.
- Proven ability to deliver superior customer services skills.
- Demonstrated verbal and written communication and interpersonal skills; attention to detail and accuracy; and time management and organizational skills.
- Demonstrated ability to work independently and as part of a team to meet deadlines.
- Strong problem solving.
- Basic knowledge with computer equipment (Firewalls, servers, WiFi, switches, printers, scanners, VolP).
- Basic knowledge with software (MS Office Products, Cisco, AutoCAD).

**Preferred Skills**
- Working knowledge of basic programming and scripting. (Google Apps Script, SQL, Python preferred).
- Home Lab / Network Cabling experience.
- Experience with Linux and Windows system administration.
- Cloud Based Identity Management, Cloud Based User Authentication.
- Experience with Google Workspace.
- **Note**_
- Planview Utility Services Ltd is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Planview Utility Services Ltd will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Markham, ON L3R 4B9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 1 year (required)

Work Location: In person

Expected start date: 2023-09-05


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