Customer Care Representative, Aaa

4 weeks ago

Winnipeg, Canada Bell Canada Full time

Req Id: 407985

Accelerate your professional growth and development through career mobility.

AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

**Role**:
The Customer Care Representative will be the first point of contact for all customer matters and inquiries which includes, but is not limited to, responding to all customer questions related to billing, contract renewals, account changes, and other customer service related issues. The Customer Care Representative must stay abreast of all products and services, corporate and customer policies to ensure accurate information is available to best serve all customers.

**Responsibilities**:

- Respond to all front-line initial customer inquiries and issues and try to ensure a first response resolution
- Escalate customer issues that require more in-depth assistance to the appropriate internal party and execute timely follow-ups
- Participate in regular training on products and services, customer service, corporate and operations policies, as well as company initiatives to remain knowledgeable on all products and services to effectively support new and existing customers
- Concisely record all issues and resolutions into client relationship software
- Perform to meet and exceed all monthly performance metrics (Quality, Dependability, and Productivity)
- Engage in monthly performance review/coaching sessions with Customer Care Manager

**Education / Experience**:

- High School Diploma with equivalent work experience
- Post-Secondary Education, preferred
- Past experience in a customer care environment, valuable
- Proficient with MS Office Suite (Word, Excel, Outlook, etc.)

**Competency Requirements**:

- Excellent communication (both written and verbal) skills
- Strong probing and problem-solving skills to work with customers to provide the best resolution possible
- Ability to work independently and under close supervision
- Able to build value-added relationships over the phone with customers quickly
- Solid team player, willing to assist when required
- Aptitude to multi-task
- Capable of working in a fast-paced environment

referral

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Application Deadline**: 02/03/2023

**Position Type**: Non Management

**Position Level**: Non Management

**Job Status**: Regular - Part time

**Flexible work profile**: Full-time in office (meaning that you will be required to perform your work on-site)

**Job Location**: Canada : Manitoba : Winnipeg

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created: Canada, MB, Winnipeg

**Bell, one of**
**Canada's Top 100 Employers**
**.

  • Customer Care Representative, Aaa

    2 months ago

    Winnipeg, Canada Bell Canada Full time

    Req Id: 410143 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Role**: The Customer Care Representative will be the first point of...

  • Customer Care Representative, Aaa

    5 days ago

    Winnipeg, Canada Bell Canada Full time

    Req Id: 408485 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Role**: The Customer Care Representative will be the first point of...

  • Customer Service Representative

    3 weeks ago

    Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides customer service to over 200,000 customers around the world per year. You can expect a supportive, friendly and fun, work environment when you join our growing team.** Our Customer Service Representatives (CSRs) are responsible for delivering fast & effective customer service to new and existing clients while promoting a...

  • Spanish Bilingual Customer Service Representative

    4 days ago

    Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides customer service to over 200,000 customers around the world per year. You can expect a supportive, friendly and fun, work environment when you join our growing team.** Our Customer Service Representatives (CSRs) are responsible for delivering fast & effective customer service to new and existing clients while promoting a...

  • Customer Service Representative

    3 weeks ago

    Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for...

  • Customer Service Representative

    17 hours ago

    Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides customer service to over 200,000 customers around the world per year. You can expect a supportive, friendly and fun, work environment when you join our growing team.** Our Customer Service Representatives (CSRs) are responsible for delivering fast & effective customer service to new and existing clients while promoting a...

  • Field Service Dispatch Representative, Aaa

    5 days ago

    Winnipeg, Canada Bell Full time

    Req Id: 413127 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Position**: Field Service Dispatch Representative, contract 12 months The...

  • Call Center, Inside Sales Representative, Aaa

    2 weeks ago

    Winnipeg, Canada Bell Canada Full time

    Req Id: 407451 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Information on the hiring department**: **Position**: Inside Sales...

  • Customer Care Representative

    2 weeks ago

    Winnipeg, Canada Cabela's Full time

    **Summary**: Reporting to the Call Centre Supervisor, our Customer Care Representatives are responsible for following up on customer orders and concerns such as freight, fraud, and various other order issues. Must be flexible and be able to assist and provide customer service representative coverage as needed. **Responsibilities**: - Work with courier...

  • Field Services Technician, Aaa

    1 month ago

    Winnipeg, Canada Bell Canada Full time

    Req Id: 411714 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Duties and Responsibilities**: Service Technicians are responsible for: -...

  • Field Services Technician, Aaa

    1 month ago

    Winnipeg, Canada Bell Full time

    Req Id: 417790 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Duties and Responsibilities**: Service Technicians are responsible for: -...

  • Field Services Technician, Aaa

    2 days ago

    Winnipeg, Canada Bell Canada Full time

    Req Id: 407479 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Duties and Responsibilities**: Service Technicians are responsible for: -...

  • Customer Care Representative

    2 days ago

    Winnipeg, Canada Lifeline of Canada Full time

    Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. This position of Bilingual Customer Care Representative will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian...

  • Customer Care Representative

    3 days ago

    Winnipeg, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our store operations team with the addition of a Customer Care Representative. A successful applicant will work independently or with a small team to support all...

  • Customer Care Representative

    2 weeks ago

    Winnipeg, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our store operations team with the addition of a Customer Care Representative. A successful applicant will work independently or with a small team to support all...

  • Retail Customer Care Representative

    2 months ago

    Winnipeg, Canada Swish Maintenance Limited Full time

    Take the next step in your Customer Operations career by joining Swish’s Clean-It Centre as a Retail Customer Care Representative! **Position Overview**: The Clean-It Centre is Swish's retail store. In this role as a Clean-It Centre Customer Care Representative, you will take on responsibility for sales and customer service within the Clean-It Centre...

  • Customer Care Representative

    4 days ago

    Winnipeg, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our store operations team with the addition of a Customer Care Representative. A successful applicant will work independently or with a small team to support all...

  • Field Services Technician, AAA

    2 weeks ago

    Winnipeg, Manitoba, Canada Bell Full time

    Req Id: 417790 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. The Service Technician is responsible for visiting customer premises to...

  • Field Services Technician, AAA

    5 days ago

    Winnipeg, Manitoba, Canada Bell Full time

    Req Id: 417790 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. The Service Technician is responsible for visiting customer premises to...

  • Customer Care Representative

    7 days ago

    Winnipeg, Canada Quality Classrooms Full time

    Quality Classrooms seeks a dynamic individual to join and grow with our Customer Care team. The Customer Care Representative's primary role is to build strong relationships with our customers by delivering exceptional customer service. **Responsibilities**: - Efficiently input sales orders & sales quotes with accuracy - Resolve any discrepancies with the...