Customer Care Representative

3 weeks ago


Winnipeg, Canada Quality Classrooms Full time

Quality Classrooms seeks a dynamic individual to join and grow with our Customer Care team. The Customer Care Representative's primary role is to build strong relationships with our customers by delivering exceptional customer service.

**Responsibilities**:

- Efficiently input sales orders & sales quotes with accuracy
- Resolve any discrepancies with the customer order
- B2B account customer set up and account management
- Build and maintain relationships with customers
- Key person to respond to customer enquires about status and delivery of sales orders
- Assist customers with the return or exchange of items, damages and/or shortages and warranty claims
- Monitor the status of sales quotes and orders to ensure they are converted and processed in a timely manner
- Efficiently process payment transactions
- Key person to communicate lead times and additional charges of sales orders to the customer
- Key person to promote our products, image and brand at conferences
- Occasional relief of other positions within the company during peak seasons or as vacation coverage

**Experience**:

- Post-secondary education, preferable in a Business Administrative program
- 2 to 3 years related customer service or sales experience
- Experience with Microsoft Office 365
- Fast and accurate keyboarding skills (40wpm+)
- Quick learner and adaptable to learn new computer software and processes
- Ability to build customer relationships
- Professional demeanor
- Strong verbal and written communication
- Problem solving abilities
- High levels of accuracy and detail
- Excellent organizational and time management skills
- Ability to work co-operatively as part of a team
- Continuous improvement mindset
- Punctual and dependable
- Work independently in a fast-paced environment
- Must be willing to occasionally travel and own a personal credit card
- **Training for the role must be completed at our Head Office (840 Bradford St, Winnipeg MB). Estimated duration of 2-6 weeks. After the training period the position will move to remote.**

Quality Classrooms is a retailer of early education materials, serving customers across Canada. Our operating hours are Monday to Friday from 8:00am to 4:30pm.

**Job Types**: Full-time, Permanent

**Salary**: $18.50-$21.50 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- What is your typing speed?
- What would you like to be doing in 3-years?
- What is your hourly wage expectation?
- Which computer programs do you have experience with?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Winnipeg, MB R3H 0N5



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