Lead Administrator, Academic Administration

3 weeks ago

Ottawa, Canada University of Ottawa Full time

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LinkedIn

**Job Type**:
Employee

Duration in Months (for fixed-term jobs):
N/A

Job Family:
Administrative Support

of Open Positions:
1

Faculty/Service - Department:
Registrar, Operations

Campus:
Main Campus

Union Affiliation:
SSUO

Date Posted:
February 15, 2024

Closing Date:
February 26, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:
35

Salary Grade:
SSUO Grade 09

Salary Range:
$67,783.00 - $85,623.00

About Student Affairs:
There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

Position purpose:
In this role, your responsibilities will include:
Operational Services: Works within a team to ensure the delivery of essential academic support services, and acts as an expert to resolve complex support requests from clients across the university. Implements operational processes and prioritizes services requests to provide quality client services. According to established operational and customer services norms. Monitors quality and integrity of data, to ensure operational processes and services are functioning normally. Intervenes quickly to correct data or system configurations issues.

Business Analysis: Proactively contributes to the evaluation of clients’ business and operational requirements, both explicit and implicit. Investigates improvements to procedures and the development and implementation of new solutions as deemed necessary. Writes business cases, communicates and validates with IT teams, managers and others stakeholders in order to maximize the fit and effectiveness of proposed solutions while minimizing the impact of obstacles.

Process Analysis and Design: Leads process re-design initiatives to ensure optimization and standardization of configurations across information systems. Assesses impact on current business structures, rules, academic regulations and policies, and evaluates business and operational requirements in order to recommend process enhancements and the optimal use of available tools to provide business value.

Impact Assessment: Anticipates risks and issues in plans and requirements and works in collaboration with IT professionals to take appropriate action to resolve them. Understands the inter-connectedness of internal and external systems, and the impact that changes will have on the business processes. Ensures that designs are integrated into a solution that is fully tested, functional, and accurate. Ensures the smooth transition of all system enhancements into the daily operations of users.

Documentation: Develops business documentation for new projects, including functional requirements, design and configuration documents and translates requirements into standardized functional specifications used to refine or develop new business processes or IT systems. Creates and maintains standardized operational documentation.

Testing: Designs test plans and leads testing of end-user scenarios and use cases. Ensures systems meet the organizational and client requirements in terms of flexibility, functionality, performance, reliability, and security. Tracks, monitors and demonstrates completion of a requirement, maintaining an emphasis on the enduser experience. Participates in data conversion validation and data reconciliation and data analysis.

Data Integrity: Participates in data integrity analysis. Develops and implements data management strategies and ensures system and customer data is accurate.

Change Management: Creates implementation plans documenting the activities required to support the successful deployment of new processes and solutions by considering every impacted stakeholders group. Assists affected business areas to evaluate current processes and identify new techniques to take full advantage of system capabilities.

Systems Assessments and Improvement: Reviews system capabilities and workflows to determine how processes can enhance the needs of the client and the student experience. Assesses existing processes to ensure inefficiencies or configuration issues are addressed and escalated as necessary. Keeps apprised of evolving industry tools and business processes, and assesses and recommends how to integrate enhancements with SEM’s priorities.

What you will bring:

- University Degree in Commerce, Administration, Computer Science, Information Technology, Management Information Systems (MIS), a related field, or/and an equivalent combination of education and experience.
- Minimum 3 years of experience supporting business units and their IT needs.
- Knowledge of University’s business rules and processes.
- Knowledge of computing principles with understanding of business processes and cycles.
- Knowledge of project management methods and

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