Lab Technician

**The Organization**:
We are a provider of high-quality healthcare with 10 clinics in the GTA and South Western Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment. We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center.

Our areas of expertise include Nuclear Cardiology, Nuclear Medicine, Cardiology Testing, MRI, PET and Specialist services.

Our Mission: To set new standards in the delivery of comprehensive, efficient and cost effective health care services with a commitment to high quality patient care.

We can offer you a great environment with an outstanding team and the opportunity for learning and growth.

**The Role**:
Are you a patient focused Lab Technician with medical administration experience and excellent written and telephone communication skills?

KMH Cardiology Centres Inc. is growing, and we are recruiting for a Lab Technician/Patient Care Coordinator for our busy specialist physician practices at **Markham **_**and **_**Scarborough.**

**The Accountabilities**:

- Patient Intake
- Coordination of daily clinic operations
- Management of Physician orders
- Utilize Tableau daily to facilitate KPI attainment. Ensure tasks are completed in a timely manner within pre-defined KPI’s for team
- Meet and achieve established KPI’s
- Tasks Management including Chart Checks and Report Uploads
- Perform ECG, Holter and Blood Pressure Monitor Hook up as-needed
- Respond to patient enquiries on a timely basis
- Missed appointment follow up
- Inform and educate patients about tests and procedures as requested by physician
- Process prescription renewal requests as directed by physician in collaboration with administrative staff within recommended timelines
- Optimize clinic capacity
- Foster a collegial, respectful clinic environment
- Coordinate with internal teams to ensure best patient experience and outcomes

**Minimum qualifications**:

- Graduate of an approved Laboratory Assistant program or equivalent
- Lab Technician (certified)
- Medical administration experience

**Required skills and experience**:

- Clinic experience is an asset
- Proven ability to work proficiently in a busy fast paced specialist clinic environment
- Self-directed, detail oriented with an ability to multitask, establish priorities and achieve objectives with mínimal supervision
- BLS
- Phlebotomy experience is an asset
- Strong knowledge of medical terminology
- Excellent verbal and written communication skills
- Superior telephone etiquette
- Strong conflict resolution skills
- Proficiency in technology including MS Office and EMR systems experience
- Excellent time management and organizational skills
- Possesses effective analytical and problem-solving skills
- Able to deal with sensitive information with a high degree of diplomacy
- Team orientation
- The ability to provide coverage at both Markham and Scarborough
- Cantonese Mandarin, Farsi or Arabic language skills are an asset

We are a progressive organization with a team that is passionate about healthcare. Our team is comprised of clinical, clinical support and business roles with an entrepreneurial approach. The Lab Technician team takes pride in our patient focused environment and works very closely with other service and clinical teams at KMH.

This is a full-time role scheduled for 5 days and 37.5 hours per week (between _Monday-Saturday_) during the hours of **8.00 a.m.4.00 p.m. or 9.00 a.m. 5.00/5.30 p.m.** This position reports to the Team Lead: Patient Care Coordinators.

We offer a competitive rate, comprehensive benefits, Work Perks, Let’s Move program wellness initiatives and the opportunity for growth.

Pay: From $23.00 per hour

Expected hours: 37.5 per week

**Experience**:

- Clinic: 1 year (required)
- medical administration: 1 year (required)

Licence/Certification:

- Lab Technician certification (required)

Work Location: In person