Information Systems

3 days ago

Ottawa, Canada Oxfam Canada Full time

**Internal/External Posting**

**Title**: Information Systems & Analytics Specialist

**Department**: Finance & Operations

**Status**: Full-time, unionized

**Location**: Remote in Canada

**Immediate Supervisor**: Manager, IT/IS

**Salary**: $66,485.00 - $86,330.15

**Level**: Band 3

Oxfam Canada is an affiliate of the international Oxfam Confederation networked in over 90 countries as part of a global movement for change. Our mission is to build lasting solutions to poverty and injustice with a focus on improving the lives and promoting the rights of women and girls. We work directly with communities, partners and women's rights organizations to challenge the systems that perpetuate inequality and keep people poor. Together we seek to influence those in power to ensure that women trapped in poverty have a say in the critical decisions that affect them, their families and entire communities. That’s why we believe that ending global poverty begins with women’s rights.

Oxfam Canada offers a generous compensation and benefits program, including robust health, dental and wellness benefits, flexible workplace, 4 weeks’ vacation, but more than that, we offer the opportunity to be a part of our global movement for change. If you advocate for gender equality, are passionate about women’s rights, and share our values of Equality, Empowerment, Solidarity, Inclusiveness, Accountability and Courage - we want you on our team

**SCOPE OF POSITION**:
Oxfam Canada’s operations are based on a suite of information management systems, including Salesforce which is integrated with a variety of supporting technologies. These systems support the functions of the whole organizations. As part of Oxfam Canada’s core mission, we strive to make decisions based on face and use technology to problem solve.

This key leadership position, reporting to the Manager, IT/IS and working closely Fund Development, Policy & Campaigns, and Communications departments is responsible for the overall operation and continuous improvement/development of Salesforce and all information systems while working with the Data & Information Administrator. This is a role that services staff in all departments.

They will work with the Fund Development, Policy & Campaigns, and Communication teams to build a sustainable foundation for integrated marketing and information sharing that will drive scalable fundraising, donor stewardship and engagement initiatives, including the optimization of the donor journey with the use of the marketing cloud. The incumbent will lead data mining projects, as well as provide detailed analytics on constituent data to support Oxfam Canada’s overall strategies.

The Information Systems & Analytics Specialist will keep informed and stay abreast of relevant technologies, making recommendations for further investments and implementation of new systems as necessary, in order to help achieve organizational goals.

Some travel may be required.

**MAJOR RESPONSIBILITIES**: (This is not an exhaustive list of the duties to be performed)
- As systems administrator, manages and leads ongoing development and continuous improvement of Salesforce (system architecture) and related information systems and platforms including but not limited to Engaging Networks, Shopify, Evergiving, and payment gateways with the goal to increase efficiency and effectiveness.
- Manages relationships with third-party systems providers as they relate to information management, integration with other systems, and use by various staff/groups within Oxfam.
- Champions the effective use of the Salesforce system throughout Oxfam Canada and provides support and guidance for all database users, including the development and implementation of a regular training program across the organization.
- Ensures existing systems are being utilized effectively by all departments, making recommendations/modifications when necessary, and to identify new requirements to ensure that Oxfam technologies keep pace with new innovations.
- Performs the required quality control procedures on all data-entered ensuring the highest of standards.
- Analyzes datasets and drives data modeling projects based on Oxfam goals as part of the public engagement work to build, advocate, and donor “pipelines”, predict behavior and measure success.
- Work with staff to ensure that appropriate KPI’s are established, monitored and achieved.
- Works with Oxfam’s internal and external stakeholders on data requests to provide actionable and meaningful information in support of organizational activities.
- Builds reports in Salesforce and other integrated systems to inform and support organizational priorities and programs.
- When appropriate, works with and manages external experts to research, recommend and implement new systems/solutions that integrate with our existing systems.
- Assists with and preforms data pulls, creates reports and develops dashboards.
- Develops, tests, and introd

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