Specialist, Student Information Systems

6 months ago

Ottawa, Canada healthcarecan Full time

**Job Purpose**:
CHA Learning, the professional development division of HealthCare_CAN_, is looking for a dynamic Specialist in Student Information and Learning Management Systems to join our passionate and high-performing learning team.

HealthCare_CAN_ provides voice and representation for Canada’s healthcare organizations and research institutes - as the professional development division, CHA Learning, uniquely develops and delivers online education to Canada’s healthcare professionals. With an existing reach of over 1500 learners a year, and growing fast, the Specialist, Student Information Systems (Specialist) plays a lead role in ensuring our learning systems are used to maximize CHA Learning’s business and service delivery.

At the heart of these learning systems is our Learning Management System (Brightspace) and Student Information System (Destiny One). Reporting to the Manager, Operations and Student Success, the Specialist ensures these systems are technically configured to deliver an integrated experience to our students, faculty and clients and that the data and reports they produce support CHA Learning’s operational excellence.

The Specialist ensures optimal management and configuration of these systems and is the “go-to-person” for training and technical support for the CHA Learning team and other system users. The Specialist understands the importance of data accuracy and reliability to support our reporting requirements for our business operations and planning and is skilled at using systems and tools like Power BI/Query to produce relevant business information.

To successfully support all of this, the Specialist draws on their technical aptitudes, knowledge, and problem-solving skills to enhance the use of our systems now and into the future as our business continues to grow and evolve.

If you’re creative, energetic, _and _passionate, with a sense of humour - then you are a great fit for our team who likes to have fun while making a difference to the professional development of healthcare professionals who care for us all.
- **Location**: Ottawa (preferred) mostly working remotely (from home)
- **Employment type**: Full-Time
- **Start Date**:As soon as possible
- **Hiring Range**: $60,000 - $75,000 (*commensurate with relevant experience and skills)

**Duties and Responsibilities**:
**SYSTEMS MANAGEMENT AND ADMINISTRATION**
- Ensures efficient and effective use of systems through optimal implementation, configuration, enhancements, and testing that support CHA Learning business processes and requirements.
- Optimizes the configuration and use of the systems, in support of student and faculty experience and success.
- Coordinates all aspects of upgrades to Destiny One and Brightspace and provides operational recommendations based on changes/enhancements to the systems.
- Creates and updates learning products and services as required (e.g., courses, sections, administrative fees).
- Supports ongoing evaluation and improvement of system utilization and function.
- Liaises and collaborates with CHA Learning team, Finance team, and others to maximize the potential use of the systems by understanding and responding to business processes, reporting, and learning needs.

**SUPPORT AND TRAINING**
- Provides training, ongoing support, and documentation to team members and other users so they can optimally use the systems in their roles.
- Leads the creation and/or revision of documentation for system users, ensuring information remains up to date and relevant.
- Advises team when new features are available and provides training and support for implementation, considering pros and cons to changes that are possible.
- Supports faculty and client training.
- Serves as point of first contact (Tier 1 support) for internal and external users of the systems to trouble shoot issues in a timely manner and escalate issues as required to vendors.
- Escalates technical issues with vendors, including submitting tickets and works with vendors to resolve (e.g. testing, implementing required updates, fixes or changes).
- Serves as main point of contact for Finance team for financial/ecommerce processes and data, and compliance requirements related to our systems.

**DATA USE AND MANAGEMENT**
- Investigates, advises, and creates “ad hoc” or custom reports that may need additional or different tools.
- Compiles, integrates, analyzes and uses/shares data to support decision-making and effective operations.
- Identifies trends and changes in data over time that impact business and strategy
- Collaborates with other members of the team to combine data to create meaningful information (i.e..: marketing and web data, evaluation data)

**SYSTEMS OPTIMIZATION**
- Applies technical skills and aptitudes to support other, related areas of technology. Takes on special projects and initiatives to continually improve our products and services, as required.
- Works with the Senior Learning Specialist and other

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