Lead Systems Analyst, Information Technology

1 month ago

Ottawa, Canada University of Ottawa Full time

**Job Type**:
Employee

**Duration in Months** **(for fixed-term jobs):
9

**Job Family**:
IT Infrastructure and Systems

**# of Open Positions**:
1

**Faculty/Service - Department**:
IT Service Management

**Campus**:
Main Campus

**Union Affiliation**:
UOITP

**Date Posted**:
November 14, 2024

**Applications must be received **BEFORE**:
November 25, 2024

**Hours per week**:
35

**Salary Grade**:
UOITP Grade 12

**Salary Range**:
$101,788.00 - $126,559.00

About Information Technology:
Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength are the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome.

In a nutshell: working here is challenging and rewarding. It’ll bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all this minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.

**Position Purpose**

**In this role, your responsibilities will include**:

- ** Integration and Installation**: Ensures overall information systems integration, validation and verification aligning the projects with the business and IT strategies. Plans for the installation of new hardware, from a software perspective, by determining what software changes are required to run the new hardware and implementing them. Leads the installation, configuration and maintenance of complex hardware including, but not limited to reviewing message logs, requesting new firmware (hardware function), reporting hardware bugs, and installing network components.
- ** Operations**:Manages the execution of operating system software and implement or direct the procedures including installation, customization, modification, testing, monitoring, and maintenance of selected operating system software.
- ** Recommendations**: Endorses the use of specific technology to senior management to improve the effectiveness or efficiency of the faculty/service's systems. Advises senior management on major technology investments that are significant in scope (guiding the technical direction of the institution for many years) and monetary investment (often several millions of dollars). Recommend equipment, special features and quantities to be purchased and/or leased.
- ** Analysis**:Validates data to make recommendations for optimizing the operating systems. Performs analysis of disaster recovery plan and recommend additions, changes and deletions to procedures that are required to execute the plan.

**What you will bring**:

- University degree in Computer Science or Information Technology or a related field or an equivalent combination of education and experience.
- Minimum 10 years of experience in a complex and diverse IT environment.
- Advanced knowledge of large-scale software roll-out and maintenance best practices and tools (enterprise level), for example, Microsoft System Center Configuration Manager (SCCM) or Intune.
- Knowledge of basic data security and access principles as well as of administration of business strategies in an educational environment.
- IT service management knowledge and experience in an enterprise setting.
- Extensive experience in IT service management software use and management and ITIL best practice implementation.
- Experience in business process and service catalogue analysis, modelling and implementation (automated).
- Experience in project management with understanding of associated governance structures in a university environment.
- Experience managing employees and teams.
- Ability to set priorities for own tasks while supporting own employees, to deliver high-quality results within required deadlines.
- Ability to flourish in a team-oriented environment working with the different members of the IT community.
- Leadership skills with ability to supervise and mentor other IT professionals.
- Bilingualism — English/French (spoken and written).

LI-Hybrid #LI-DP1

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**:Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
**Initiative**:Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever

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