Operations Manager

5 months ago

Scarborough, Canada Atlantic Packaging Products Ltd Full time

**POSITION OVERVIEW**:
The Operations Manager is responsible for ensuring that plant operations meet production and sales demands in a cost-optimized, safe and environmentally responsible manner. Reporting to the Plant Manager, the incumbent oversees operating personnel by clearly defining goals and objectives that promote and maintain an atmosphere of continuous improvement in all areas of operation. Further, the incumbent is responsible to ensure that the plant consistently produces high quality products and services that result in high customer satisfaction.

**KEY RESPONSIBILITIES**:

- Defines direction of plant activities and creates alignment with and among team.
- Manages production operations involving multiple resources (physical and human) and tasks.
- Finds opportunities to increase efficiency and reduce costs
- Drives continuous improvement by seeking out opportunities to improve existing manufacturing processes
- Provides input related to new and existing safety initiatives to increase plant safety standards
- Communicates and builds relationships effectively with diverse internal and external stakeholders to successfully fulfill customer orders
- Is a trusted advisor for internal colleagues and external clients for all production related activities
- Equips plant personnel with appropriate tools and processes to enable successful plant operations in order to fulfill client orders
- Focuses on timely execution of high quality, low cost customer orders in accordance with Atlantic policies including health and safety
- Sets well-defined goals, and monitors performance against set goals and key performance indicators
- Applies a strong understanding of people and performance management processes to set expectations and conduct regular performance reviews with all direct reports.
- Leverages strong understanding of Labour Relations and unions to effectively deal with relevant issues (e.g., collective agreements, grievances).
- Understands critical factors related to plant operations (e.g., capital projects, hiring, performance, environmental, safety, budgeting etc.) in order to make (or actively support) sound decisions that impact the local site.
- Back-up for the position is the Plant Manager or Operations Manager from other Atlantic Plants as designated by the Vice President of Manufacturing.

**EXPERIENCE/EDUCATION**:

- Minimum 5 years’ experience in a packaging plant manufacturing production environment
- Manufacturing knowledge with high-speed packaging systems
- Engineering related university degree (e.g., Mechanical, Process)
- Experience in leading operations-focused teams (e.g., performance management, conflict management, etc.,)
- Knowledge of best practices in operations management - asset effectiveness, reduction in cycle times, flexibility of the workforce, etc.

**KEY SUCCESS FACTORS**:

- Positive safety performance without safety incidents
- Maximized production volume adhering to quality standards at the lowest possible cost
- Well trained operations crew that is motivated to achieve safety, quality and environmental targets
- Continuous improvements made to manufacturing system

**COMPETENCIES**:
**Customer Focus** - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.

**Decision Quality** - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

**Drive for Results** - Achieves results within established timelines. Understands and demonstrates that intentions, activities and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.

**Leadership** - The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high-quality service for their customer and the organization. In positions of authority they: invest in development for the right people and identify and develop future leaders, and coach and provide candid feedback to others. They are visible and they model behaviors, competencies and values expected and inspire others to undertake challenging

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