Product Manager- CRM

6 months ago

Vancouver, Canada Vancouver City Savings Credit Union Full time

Vancity is the largest private sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. Come join our team of 2,600 diverse individuals and access competitive rewards & benefits, all while knowing you are a part of a greater movement.

Do you want to help shape the future of staff and member experiences for Vancity members? We look at each stage of the member and staff journey, and seek opportunities for omnichannel enhancements and optimization leveraging Microsoft’s D365 platform, from lead and prospect management to member acquisition and onboarding, to servicing, retention and advocacy. We’re looking for an experienced Product Manager to join our CRM product team.

This competitively rewarded role will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. Periodically, in-person events or activities will be required of you.

**A typical day would involve**:

- Help in facilitating product discovery of features to meet the agile team’s definition of “ready” for development.
- Consult with internal and external stakeholders to understand and document current processes, and to identify root problems.
- Partner with cross-functional banking product experience teams to research to understand end-user and member needs, pain points and opportunities throughout the journey so as to translate insights into potential solutions.
- Research best-in-class competitive practices and Microsoft’s evolving D365 platform capabilities, to help define the future state and ensure the experience offered remains competitive.
- Champion new solutions and enhancements by validating their value, clearly outlining problem statements, develop business requirements and success criteria.
- Help to continually refine and manage the team backlog to ensure that the team is focused on maximized value.
- Supporting the development and evolution of a product roadmap to enhance member and staff success, achieve business objectives, and align to organizational strategy. You will help prioritize and sequence work, with input from stakeholders and leadership.
- Work closely with agile IT delivery teams and cross-functional stakeholders to complete discovery, support design, and contribute to delivery to enable readiness, success and adoption.

**You have**:

- 5+ years of experience in Product Management for business, financial and/or digital industries. Agile development and delivery would be an asset.
- Post Secondary Education (Business Administration, Marketing, or Software Development)
- Experience with digital product lifecycle management, including discovery, process mapping, requirement gathering, and UX research.
- Experience with CRM, CX and/or staff-facing technology, to act as an expert for the CRM area, provide specialized advice and explanations, respond to enquiries, develop management reports.
- Advanced planning and coordination skills to prioritize projects, identify and optimize resources, develop business cases and project plans, and manage the full product lifecycle through all phases.
- Advanced problem-solving and decision-making skills to diagnose and mitigate challenges, issues, and risks, and capitalize on opportunities.
- People leadership skills to provide technical coaching, guidance and support to junior staff.

**You are**:

- **A great communicator**: you use your communication and interpersonal skills to act as a resource for the specialized area, provide specialized advice and explanations, and respond to inquiries.
- **Fostering Teamwork**: the ability and desire to work cooperatively with others on a team.
- **Establishing Focus**: the ability to develop and communicate goals in support of the business’ mission.
- **Analytical Thinking**: the ability to tackle a problem by using a logical, systematic, sequential approach.
- **Conceptual Thinking**: the ability to find effective solutions by taking a holistic, abstract, or theoretical perspective.
- **Strategic Thinking**: the ability to analyze the organization’s competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to competitors.

**The team**:In this role, you will report into Director Member Solution

**Salary Range**: 81,200.00 to 122,000.00

**We offer**:

- We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada
- Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs
- We understand that retirement means different things to different people and at Vancity we offer retirement programs to meet diverse needs
- New employees receive between three and four weeks of vacation allowance per calendar year, and the number o

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