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Representative, Inside Sales
4 months ago
**Overview**:
BCLC’s two offices are located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples in Vancouver and the Tk’emlúps te Secwépemc territory, situated within the Secwépemc Nation in Kamloops. We honour and respect the people, the territory, and the land we are part of.
Our Operations Division manages both provincial & national lottery games as well as instant lotteries through over 3000 retail partners across the province. We provide the gaming technology and set standards, policies & procedures across 37 casino properties in BC, ensuring a high standard of security and integrity.
This team of passionate professionals with a diverse array of backgrounds is directly accountable for earning revenue for the province. They work together as one group to ensure clear direction for BCLC’s priorities across all our lines of business, ensuring a high degree of player experience and entertainment in each of the games we offer.
As a Crown Corporation that earns more than a billion dollars in annual revenue, BCLC’s commitment to giving funds back to the province is an integral part of our business, but still only one piece of the picture. At BCLC, we exist to generate win-wins for the greater good. We believe everything we do must benefit the well-being of all involved. Through our Social Purpose we aspire to make sure, in all of our endeavours and transactions and relationships nobody loses, and every person we touch comes out ahead. BCLC is committed to creating a welcoming workplace where everyone feels safe, included, and valued. For us, that means building a team that reflects the diversity of the communities we serve. We all are winners when differences are respected, valued and celebrated.
**Job Summary**:
Reporting to the Team Leader, the Inside Sales Representative provides inside sales, information and customer service to BCLC’s network of retailers, including product education, upselling, and building a rapport with retailers. This role ensures the integrity of BCLC in all communications, both verbally and written, to retailers. The Inside Sales Representative develops and maintains working relationships with various internal stakeholders, in addition to various external stakeholders including the customers and retailers in order to resolve issues and positively impact our players’ experience.
**Accountabilities**:
- Provides a positive experience, product knowledge and suggestive selling techniques to BCLC’s network of retailers.
- Carries out semi-varied but occasionally more complex assigned inside sales activities to achieve clearly defined financial and public support resulting in revenue generation, profit and growth.
- Collaborates with peers to proactively and reactively resolve both technical and player/stakeholder issues and demonstrates innovative thinking by participating in the development of recommendations for new approaches to enhance our player experience.
**Minimum Required Qualifications**:
**Education and Experience**
- Diploma in a business/sales/marketing discipline. A degree would be an asset;
- 1-2 years related sales experience;
- Experience in customer service in a customer and technology focused call centre environment would be an asset;
- An equivalent combination of education and experience may be considered.
**Technical Requirements**
- Thorough understanding of computer principles and practices as they pertain to the on-line gaming/financial systems;
- Proven customer service skills;
- Ability to work quickly under pressure with fluctuating demands and deadlines;
- Organizational skills that include attention to detail;
- Proven ability to deal with sensitive or difficult matters with a degree of diplomacy and tact;
- Strong interpersonal and customer service skills;
- Strong written and verbal communication skills;
- Strong problem solving and analytical thinking/innovation;
- Strong multi-tasking skills;
- Strong computer skills - MS office suite;
- General business acumen.
**Additional Information**:
- BCLC values work life balance and offers remote work options for its employees.
**Please Note**:
