Catering Sales Manager

4 weeks ago

Ottawa, Canada Holiday Inn & Suites Ottawa-Kanata Full time

**THE OPPORTUNITY**:
CATERING SALES MANAGER

REPORTS TO DIRECTOR OF SALES & MARKETING

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity, and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
With over 5000 square feet of flexible meeting & event space the Catering Sales Manager is responsible for securing new business and maintaining relationships with current clients. They must also be involved in maximizing department operations to meet or exceed our annual budget expectations. They will maintain a professional, positive attitude towards their job at all times.

**ACTIVITIES**:
The duties of the Catering Sales Manager include, but are not limited to the following:

- Booking and finalizing catering contracts
- Up selling food and beverage and space requirements
- Effective communication by telephone and written correspondence (contracts, confirmation letters, follow up letters)
- Communicate Catering Contract requirements and last-minute requests or concerns to the appropriate departments throughout the hotel
- Ensuring proper problem-solving skills are practiced
- Reviewing and modifying the “Weekly Catering Summary”
- Completing Weekly Catering Activity Planner
- Ensuring any incoming contracts are being maintained on a daily basis
- Follow up on all inquiries to ensure maximum bookings
- Familiarizing with all responsibilities and procedures in the Catering Office
- Must ensure all proper procedure for billing and credit approval are completed
- Ensuring that all company guarantees are completed 72 hours prior to their meeting or function
- The Catering Sales Manager must complete follow up correspondence on their booking to ensure total guest satisfaction
- Any other miscellaneous duties as required
- Fully detail all Room Set Up, Food & Beverage and Audio-Visual Requirements on contract Sales Agreements

**COMPETENCIES WE ARE SEEKING**:

- 2 years’ experience in Conference & Catering Management/Banquet Management with additional Sales experience (hotel operations background preferred)
- Related college/university diploma/degree
- Must be creative and effective leader, possessing a high degree of professionalism and superior customer skills
- High energy level, exceptional organizational skills, attention to detail, strong teamwork and employee relations skills required
- Excellent problem solving, communication (both written and verbal) presentation skills required as well as the ability to close a sale
- Proven ability to up sell and manage multi-tasked assignments
- Proficiency in Microsoft Office, knowledge of Opera PMS would be an asset.
- Ability to multi-task
- Oral written communication
- Effective listening skills

**Salary**: From $55,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Catering Sales: 2 years (preferred)

Work Location: In person

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