Communications Manager

2 weeks ago

Edmonton, Canada City of Edmonton Full time

Communications Manager

Job Number : 45122

**Can you transform strategy into action?**

**Are you looking to make a difference at work and in the community?**

The Communications and Engagement department works to build the trust and confidence of residents, communities, partners, staff and stakeholders.

As a key member of a small and busy team, the Communications Manager performs a dual-faceted role. To support Edmonton Fire Rescue Services, the manager leads the delivery of integrated communications, marketing and engagement services to a significant operational area of the City. To support the City Manager’s Office, the manager works across the corporation to align the City’s communications strategies and inform Edmontonians about commitments and actions to address priority initiatives such as Anti-racism and Indigenous Reconciliation.

This dual role requires a manager who can both provide clear direction and support to an established operational area as well as help navigate through the ambiguity of changing social circumstances, community expectations, and policy approaches. In both areas of responsibility, the Manager will lead a team - one a team with a direct reporting relationship, and the other a team where influence and collaboration will be required.

As a respectful and inclusive service-minded leader you embody the City of Edmonton’s Cultural Commitments of being safe, helpful, accountable, integrated and excellent. You also embody the Leadership Competencies of being courageous, inclusive, a values-based influencer, a collaborative networker, a systems thinker and a creative innovator as you:

- Actively contribute to the development and implementation of strategic communications plans that support both organizational and operational work
- Operate as a bridge between strategy and implementation; translate strategy into operational plans and allocate resources
- Create and implement action plans; develop analyses and propose solutions to issues/opportunities
- Provide leadership, supervision, coaching and direction to teams who provide communications and marketing services
- Work collaboratively with manager colleagues across the department to advance service excellence, integration, business professionalism, and people leadership
- Ensure that the activities of employees are integrated, monitored, measured and evaluated
- Foster a culture of learning, innovation and creativity that supports the growth of staff and their health and wellness, safety and performance development
- Lead, establish and exemplify our desired culture, and produce results in the context of respect and inclusion
- Assure the quality of service and products by keenly understanding the needs and priorities of your business partner’s Department, and evaluating the service/products delivered and performance of the delivery team
- Assure the effectiveness and performance of the section through comprehensive, accurate and transparent reporting and performance management
- Support Directors through the identification and escalation of issues, opportunities and solutions

Qualifications:

- Bachelor’s Degree in communications, marketing, business, social sciences or a related discipline
- Certification or coursework/training in strategic planning, financial management, public administration, project management, performance measures and analytics, change management, or other leadership training is an asset
- Experience with Indigenous communities, cultural communities, political advocacy and/or social justice initiatives is an asset
- Minimum of five (5) years’ progressively responsible experience in a marketing or communications leadership role within a large, complex organization
- Demonstrated experience and success in leading and managing change, building organizational talent and empowering resources to achieve outcomes
- Experience and success in managing teams accountable for large, politically sensitive and complex projects and processes, in a fully integrated system
- Experience working with Unions, managing and resolving labour relations issues
- Knowledge of communications planning and practices within a large-scale, multifaceted environment
- Proven ability to build and maintain strong working relationships within and outside City Administration
- Strong client service orientation and a commitment to provide services that deliver value and meet expected outcomes
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competenc

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