Training and Process Specialist

6 months ago

Ottawa, Canada Princeton Holdings Limited Full time

You’re a **communicator **- strong communication skills both verbally and in writing.

You enjoy **guiding, coaching,** and **assisting **your team members.

You love the idea of **helping team members** through their development.

If you are nodding yes, this **Training and Process Specialist** role in our Third-Party Administration department at Cowan Insurance Group may be perfect for you

**What’s the ask?**

Reporting to the Manager of the Claims Department, the Training and Process Specialist provides support to the department with respect to training and development of system and process enhancements. The Training and Process Specialist is responsible for training new employes on the fundamentals of claims processing and system coding for the Claim and Policy Implementation teams. This position will also assist the departments with day-to-day operations as needed. The Training and Process Specialist is responsible for identifying process and system enhancements to supporting the strategic growth of the department.

**Key Responsibilities**:

- Build the fundamental training program and maintain any updates or changes.
- Identify and suggest improvements to refine processes and system enhancements to remove roadblocks.
- Maintain procedure guides to ensure accurate information is always available.
- Assist with the discovery meetings on system changes/enhancements, conduct the user testing and present system upgrades.
- Assist with miscellaneous projects as required.
- Assist the departments with day-to-day operations as needed.

**What does it take?**
- Exceptional ability to share information in a manner that is easily understood and applied.
- Previous experience in training and process related duties such as documentation, creation of training aides, and/or a combination of relevant work experience and education
- Strong ability to give feedback and coach effectively.
- 2-3 years of work experience in a field related to employee benefits or equivalent training.
- Strong attention to detail, organizational, time management and prioritization skills
- Ability to multitask effectively.
- Comfortable working independently with mínimal supervision
- Proficiency in MS Office products with advanced knowledge of Excel and Word
- Demonstrate good judgement, reliability, and professionalism in fast paced environment.
- Superior interpersonal skills
- Excellent written and verbal communication skills
- Strong initiative, planning, and problem-solving skills, including an ability to focus on both details and results.
- Sound judgement and critical thinking skills
- Bilingual, written and oral (English and French), is considered an asset.

**Who we are**
Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With over 500 employees operating out of 8 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

- deliver insurance and risk management solutions to businesses, organizations and individuals
- advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

**What sets us apart?**

**Be in good company**
***Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

**Challenge your thinking**
***You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

**Grow together**
We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

**Benefits and perks**
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
- Hybrid work environment

**Are you interested?**

Send your cover letter and resume and share your unique story with us.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

**#LI-Hybrid

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