Training and Process Specialist

7 months ago

Ottawa, Canada Princeton Holdings Limited Full time

You’re a **communicator **- strong communication skills both verbally and in writing.

You enjoy **guiding, coaching,** and **assisting **your team members.

You love the idea of **helping team members** through their development.

If you are nodding yes, this **Training and Process Specialist** role in our Third-Party Administration department at Cowan Insurance Group may be perfect for you

**What’s the ask?**

Reporting to the Manager of the Claims Department, the Training and Process Specialist provides support to the department with respect to training and development of system and process enhancements. The Training and Process Specialist is responsible for training new employes on the fundamentals of claims processing and system coding for the Claim and Policy Implementation teams. This position will also assist the departments with day-to-day operations as needed. The Training and Process Specialist is responsible for identifying process and system enhancements to supporting the strategic growth of the department.

**Key Responsibilities**:

- Build the fundamental training program and maintain any updates or changes.
- Identify and suggest improvements to refine processes and system enhancements to remove roadblocks.
- Maintain procedure guides to ensure accurate information is always available.
- Assist with the discovery meetings on system changes/enhancements, conduct the user testing and present system upgrades.
- Assist with miscellaneous projects as required.
- Assist the departments with day-to-day operations as needed.

**What does it take?**
- Exceptional ability to share information in a manner that is easily understood and applied.
- Previous experience in training and process related duties such as documentation, creation of training aides, and/or a combination of relevant work experience and education
- Strong ability to give feedback and coach effectively.
- 2-3 years of work experience in a field related to employee benefits or equivalent training.
- Strong attention to detail, organizational, time management and prioritization skills
- Ability to multitask effectively.
- Comfortable working independently with mínimal supervision
- Proficiency in MS Office products with advanced knowledge of Excel and Word
- Demonstrate good judgement, reliability, and professionalism in fast paced environment.
- Superior interpersonal skills
- Excellent written and verbal communication skills
- Strong initiative, planning, and problem-solving skills, including an ability to focus on both details and results.
- Sound judgement and critical thinking skills
- Bilingual, written and oral (English and French), is considered an asset.

**Who we are**
Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With over 500 employees operating out of 8 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

- deliver insurance and risk management solutions to businesses, organizations and individuals
- advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

**What sets us apart?**

**Be in good company**
***Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

**Challenge your thinking**
***You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

**Grow together**
We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

**Benefits and perks**
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
- Hybrid work environment

**Are you interested?**

Send your cover letter and resume and share your unique story with us.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

**#LI-Hybrid

  • Bilingual Specialist, Training

    3 days ago

    Ottawa, Canada Definity Full time

    **Bilingual Specialist, Training**: Job ID : 6022 Category: Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Ottawa, Canada Your role reports to our Manager, Training and Quality. Your main responsibility is to deliver, design and develop incredibly engaging training that will stimulate trainees as well as create other...

  • Process Improvement Training Coordinator

    3 weeks ago

    Ottawa, Canada OMS Royal Drugs Full time

    Our Mission:Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare...

  • Training & Engagement Specialist

    7 months ago

    Ottawa, Canada Assent Compliance Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Training & Engagement Specialist

    7 months ago

    Ottawa, Canada Assent Full time

    **Company Description** Summary** Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Quality - Process Specialist

    7 months ago

    Ottawa, Canada AstenJohnson Holdings Full time

    AstenJohnson is the leader in technical fabrics. Our drive to provide the best products and service in our industry is fueled by our associates and their drive to innovate. We want our associates to build careers here and become part of the fabric of our 230 year old company. We offer competitive pay, excellent benefits and a workplace built on respect and...

  • Education and Training Specialist

    1 month ago

    Ottawa, Canada Community Addiction Peer Support Association Full time

    Bilingual Training and Education SpecialistOrganization: CAPSALocation: Ottawa, ON (On-site)Position Type: Full-timeSalary range: $For more than a decade, we have led practical training, research, andcommunity events with service providers, policymakers, employers, and academics to promoteand design equitable services and supports. Our work blends...

  • Performance Training Specialist

    3 weeks ago

    Ottawa, Ontario, Canada The Athlete Barn Full time

    We are seeking an experienced Performance Training Specialist to lead and oversee strength and conditioning programs for individuals and groups at The Athlete Barn.Key ResponsibilitiesConduct and oversee strength and conditioning programs for athletes and fitness enthusiastsLead group fitness classes and circuit training sessions focused on sports...

  • Process Improvement Specialist

    4 days ago

    Ottawa, Ontario, Canada Myticas Consulting Full time

    Myticas Consulting is a dynamic organization seeking an experienced Process Improvement Specialist to join our team. As a Process Improvement Specialist, you will play a key role in enhancing program execution and operations across various departments.Estimated Salary: $80,000 - $110,000 per yearJob Description:The ideal candidate will have at least 5 years...

  • Global Training Specialist

    4 days ago

    Ottawa, Canada Citron Hygiene Full time

    Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property...

  • Training and Development Specialist

    1 month ago

    Ottawa, Ontario, Canada TAG HR Full time

    About the OpportunityThis exciting full-time, on-site position with TAG HR in Ottawa offers a pet-friendly environment and a competitive salary range of $65,000-$70,000.As a Training and Development Specialist, you will lead training and development initiatives at our not-for-profit organization. The role involves assessing and designing training programs,...

  • Processing Assistant

    7 hours ago

    Ottawa, Canada BMS Canada Risk Services Ltd. Full time

    **Position Title**:Processing Assistant **Location**: Ottawa, ON **Summary of Position**: BMS is a specialist Insurance Brokerage and we are hiring a Processing Assistant to join our award-winning team. As a Processing Assistant you will be responsible for providing technical and administrative support to the national Broking team. You will work in a...

  • Training and Support Specialist, 1.0 Regular

    7 months ago

    Ottawa, Canada Ottawa-Carleton District School Board Full time

    Training & Support Specialist Business & Learning Technologies Department ESP Level 6 - $43,749 to $55,890 Experience or training in the area of adult education. Analytical and research skills Organization and time management skills to prioritize work and manage multiple priorities Written communication skills for report writing, documentation and...

  • Healthcare Training Specialist

    3 weeks ago

    Ottawa, Ontario, Canada LifeWorks Full time

    About the RoleAs a Healthcare Training Specialist with LifeWorks, you will play a critical role in delivering in-person seminars to corporate clients. Your expertise in adult education and training will help our clients develop skills to drive behavior change and achieve organizational goals.Key ResponsibilitiesDeliver one-hour awareness-building sessions to...

  • Chemical Processing Specialist

    6 days ago

    Ottawa, Ontario, Canada MICROCOLOR DISPERSIONS Full time

    Job SummaryWe are seeking a skilled Chemical Processing Specialist to join our team at MICROCOLOR DISPERSIONS.About the RoleThe ideal candidate will have experience in chemical processing and be able to work safely with equipment and materials. On-site work is required, and remote work is not an option.ResponsibilitiesAssist in the production process by...

  • Aircrew Training Specialist

    3 weeks ago

    Ottawa, Ontario, Canada CAE Inc Full time

    Job SummaryWe are seeking a highly skilled Aircrew Training Specialist to join our team in Ottawa. As a key member of our Canadian Remotely Piloted Aircraft System (RPAS) Operational Training Unit (OTU), you will be responsible for providing subject matter expertise support to the Mission Intelligence Coordinator (MIC) course.About CAE IncCAE is a global...

  • Manufacturing Process Optimization Specialist

    1 month ago

    Ottawa, Ontario, Canada Polytainers Inc Full time

    About the RoleWe are seeking an experienced Manufacturing Process Optimization Specialist to join our team at Polytainers Inc.The successful candidate will be responsible for providing day-to-day technical process support, leading to process capability and reliability on the shop floor. This includes identifying and driving Continuous Improvement (CI)...

  • Training and Development Specialist

    4 weeks ago

    Ottawa, Ontario, Canada TAG HR Full time

    Opportunity at a Not-for-Profit OrganizationWe are seeking an experienced Training and Development Specialist to lead training initiatives at our organization in Ottawa. This full-time, on-site position offers a pet-friendly environment and a competitive salary.About YouYou will have 3+ years of experience in Human Resources with a focus on training and...

  • Optical Process Development Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Lumentum Operations LLC Full time

    Job DescriptionLumentum Operations LLC is seeking a highly skilled Optical Process Development Specialist to join our team in Ottawa, Canada.About the RoleThis role involves designing and developing manufacturing processes for high-precision optical products. The successful candidate will be directly involved in process design cycle from conceptual design to...

  • Procurement Specialist

    7 months ago

    Ottawa, Canada Hillel Lodge Long Term Care Home Full time

    **ABOUT THE ROLE** As the Procurement Specialist focusing on Process Development, you'll play a pivotal role in shaping and optimizing our procurement workflows. Your primary responsibility will be to design, build, and document procurement processes, ensuring alignment with organizational objectives and compliance standards. Collaborating with...

  • Education and Training Development Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Community Addiction Peer Support Association Full time

    CAPSA is a leading organization in the field of Substance Use Health, with over a decade of experience in practical training, research, and community events. Our mission is to promote equitable services and supports through practice-based, scientific, and experiential expertise.About the PositionWe are seeking a dynamic and skilled Bilingual Training and...