Manager - Primary Connect

1 week ago

Toronto, Canada Parkdale Queen West Community Health Centre Full time

**JOB POSTING**

**Part Time Regular Position**
**Job ID: 2024-060
**Manager - Primary CONNECT**
**Part-Time Permanent Position at 0.8 FTE (28 hours/week)**

**Primary CONNECT** (Collaborative Navigation Network for Connected Treatment) is a new comprehensive

Interprofessional Primary Care Team (IPCT) that is a collaborative effort between two CHCs (Parkdale Queen

West CHC & South Riverdale CHC), and CAMH’s specialist mental health and substance use care/ addictions

services, and through CAMH’s Shkaabe Makwa, will provide culturally responsive supports for First Nations, Inuit

and Metis clients. The Primary CONNECT collaborative enables the three organizations to create a service that

supports a high-need under-serviced population with mental health and substance use care/addictions needs in

the downtown core and East Toronto. This service is supported by the provincial government’s Expanding and

Enhancing IPC Teams initiative, focused on access and attachment for clients/patients with poorer health

outcomes/health status.

We are seeking an experienced Manager and team leader who will work with the team across the three partner
organizations to respond to primary care needs, providing seamless connection with other substance
use/addiction and allied health providers as needed. The Manager will be accountable for reporting to the
Executive Director at Parkdale Queen West Community Health Centre (PQWCHC) for the initial development
phase and later will be transitioned to report to the Director of Primary Care).

**General Responsibilities**:

- Supervise and manage the performance of a strong interprofessional team in a matrix reporting structure

ensuring high standards of care are maintained.
- Work with the IPC team across the three partner organizations to respond to primary care needs,

providing seamless connection with other substance use/addiction and allied health providers as needed.
- Provide operational and strategic management and support to the IPCT, and the IPCT Partnership,

including managing budgets, work plans and quality improvement initiatives.
- Ensure progressive heath care outreach, new and existing partnership development and sustainability

and build care pathways to meet the unique needs of this vulnerable population.
- Ensure adherence (where applicable) with Indigenous Data Sovereignty guidelines and practices.
- Lead and participates in team, IPCT Partner and cross-team meetings and committees, cross
- organizational initiatives and events to ensure alignment and maximize collaboration.
- Manage information and communication by preparing appropriate reports for organizational and IPCT

Partnership planning, funder and agency requirements.
- Recruit and onboard new interprofessional team members as needed.
- Lead team discussions to improve, update and modify administrative guidelines and procedures through

a quality improvement lens.
- Manage the coordination of service delivery across the IPCT Partnership and interdisciplinary care within

the context of the Community Health Centre Model of Health and Well‐being.
- Facilitate the development and maintenance of strong collaborative working relationships with the

community we serve as well as existing and potential partner agencies/service providers.
- Participate on project and planning committees as required.

**Qualifications**:

- Degree from a recognized university in a relevant discipline and/or significant related experience.
- 3-5 years experience developing, supervising, evaluating, training, and coaching staff in a clinical setting;
experience in a unionized environment is an asset.
- Experience working with staff and service users who come from diverse racial, gender, ethnic, and

cultural backgrounds and who may have lived experienced of homelessness, living in poverty, mental

health, social isolation, and substance use.
- Thorough understanding of systemic issues which affect service users and staff.
- Highly developed skills in community development and teambuilding.
- Financial and budget management skills.
- Thorough knowledge of legislation relevant to the position, including Ontario Human Rights Code,

Personal Health Information Protection Act, Occupational Health and Safety Act, Employment Standards

Act and some knowledge of the Regulated Health Professions Act.
- Strong understanding of and commitment to harm reduction, trauma-informed, and anti-oppression

practices.
- Crisis intervention and prevention, conflict resolution, and negotiation skills.
- Excellent written and oral communication skills.
- Computer literacy.
- PQWCHC is committed to the principles of access and equity. PQWCHC is committed to reflecting the diversity of the communities it serves _
- and we encourage applicants who reflect Toronto’s Indigenous, LGBTQ2, racial, and cultural diversity. We welcome and encourage _
- CHC is in full compliance of the Ontario Human Rights Code and does not discriminate on the ground o

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