Technical Support Specialist

3 months ago

Waterloo, Canada Accelerated Systems Inc. Full time

This technical customer facing role will act as first point of contact for electric motor customers. You will assist the customer with installation, troubleshooting and maintenance support remotely for light electric vehicles.

**Essential Duties and Responsibilities:
- Remotely troubleshoot electromechanical systems, including software, mechanical and electrical hardware, to identify and remediate issues for customer/field failures as needed.
- Provide excellent customer support as first point of contact
- Ability to maintain and build strong positive customer relationships
- Develop internal/external documentation
- Investigate and document recurring or trending product related issues to provide feedback and recommendations to management
- Initiating RMA’s including analysis, testing, reporting to review with Applications leader
- Support product warranty program including warranty/RMA replacements, tracking and shipping to respective customers.
- Maintain all updates in ASI’s systems
- Maintain updates in Quality database listing all product failure modes and the associated root causes for each.
- Provide any quality or testing support as needed.
- Maintain detailed familiarity with ASI’s Products and Technologies
- Perform related duties as assigned by supervisor Maintain compliance with all company policies and procedures

**Education and/or Work Experience Requirements**:

- Technical Degree in electro-mechanical or similar preferred, other disciplines will be considered.
- 2+ years experience with electric motors for light electrical vehicles or small engines
- Technical aptitude skills is essential
- Knowledge of battery systems is preferred
- Proficient with hand tools
- Understanding of basic Quality tools, reporting and analysis for in depth problem solving.
- Valid drivers license required

**Competencies**:

- Hands-on experience with wiring, installation and troubleshooting of electric vehicle control and traction systems.
- Strong customer focus with a sense of urgency and ability to work with tight deadlines
- Strong interpersonal skills
- Strong technical writing and oral communication skills in english
- Strong analytical problem-solving skills
- Ability to handle multiple projects at the same time
- Ability to maintain regular, punctual attendance Must be able to lift and carry up to 50 lbs
- Ability to travel nationally and internationally without restrictions

Please submit your resume and cover letter in Microsoft Word format (.doc) or PDF. We thank all applicants for their interest, but only those selected for an interview will be contacted.
- The use of AI is not used by Accelerated Systems Inc. to screen, assess or select applicants in our hiring process._

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