Resident Maintenance

6 months ago

Victoria, Canada Anthem Properties Full time

An innovative thinker. Energetic. Flexible (not just from yoga). Someone who works from yes Are these words that others use to describe you? If so, read on...

**You**
- Value great relationships with residents
- Create a sense of community and give residents a sense of pride in their home
- Have a detail-oriented approach
- Have passion, creativity
- Are focused on customer service with residents, trades and team members.

**You will**
- Be responsible for a portfolio of properties including:

- Dominion Rocket (759 Yates Street, Victoria, 97 units)
- Ocean View Terrace (2707 Estevan Ave., Victoria, 13 units)
- 664 Bruce Ave. (Nanaimo, 19 units)
- Deliver an exemplary level of customer service by responding professionally and promptly to resident inquiries, greeting tenants, visitors and contractors
- Lead the full life cycle of the resident process
- Conduct property tours to prospective residents
- Assist in providing welcome or move out packages to residents
- Assist tenants with onboarding of building tenant portal
- Complete scheduled inspections of the buildings, building exterior, units and amenities (if applicable) to ensure all are maintained to a high standard
- Complete move in and move out inspections as required.
- Oversee elevator bookings and ensure security is maintained during moves
- Follow up and collect monthly rents and maintain all tenant records
- Deliver Tenant notices (ie late rent, eviction notices, building info, etc.)
- Manage parking and storage rentals
- Supervise the use of amenity areas
- Respond to and coordinate all tenant repairs
- Answer the building phone line and resolve tenant concerns
- Maintain building contact lists for tenants and contractors and assist in maintaining building maintenance files
- Complete minor buildings repairs such as painting, basic plumbing and carpentry, minor electrical repairs, and assist janitorial duties as required
- Program security fobs as required and ensure the properties are safe and secure at all times
- Ensure the Dominion Rocket Property Management Office is neat and tidy
- Arrange resident events and activities in conjunction with the Property Manager
- Ensure preventative maintenance is completed in conjunction with the Property Manager and supervise contractors/trades who are on site
- Ensure building rules and regulations are followed
- Ensure compliance with relevant legislation including the RTA, Fire Codes, WCB, OH&S
- Be on call for property emergencies
- Attend staff meetings
- Provide ongoing reports and perform other miscellaneous duties as assigned by the Property Manager

**You have**
- A minimum of 3 years residential rental experience
- Excellent communication skills, both oral and written
- Excellent organizational and problem solving skills
- A willingness to learn and the ability to work without direction - a self-starter
- Experience with Yardi (an asset)

The position is located onsite at Dominion Rocket.

**We have**
- Great, diverse, authentic people
- Unlimited career growth opportunities
- Mentorship from the ‘best in the biz’
- Corporate Giving Strategy supporting community development
- Annual salary reviews and performance bonuses
- A robust Benefit Plan and Employee Assistance Program
- Educational Assistance Program
- ‘Dress for your day’ policyand more

**Salary Range**

$55,000 - $65,000 per year estimated, based on experience. This is a live-in Resident Manager position and there will be a subsidy for rent.

Anthem is a real estate and land development, investment, management and homebuilding company that strives, solves and evolves to create better spaces and stronger communities. We are Growing Places.

We work hard. We work smart. We work in teams. We challenge the status quo and have fun doing it. We believe in developing our people to maximize their potential. Conversations are candid, conflict is swiftly resolved, and coaching is continuous.

Founded in 1991, Anthem is a team of 500 people driven by creativity, passion and direct communication. Anthem has invested in, developed or managed - alone or in partnership - more than 320 residential, commercial and retail projects across western North America. Our growing residential portfolio includes 20,500 homes that are complete, in design or under construction, from master planned mixed use residential and multifamily, to townhome, rental and single-family communities. We own, co-own, manage or have previously owned over 9 million square feet of retail, industrial and office space. We have developed more than 60 communities across 8,500 acres of land in Alberta, British Columbia and California.

Please, no unsolicited resumes or phone inquiries from agencies. View our Policy on Unsolicited Resumes on our website.

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