Assistant, Claims New

5 days ago

Waterloo, Canada Definity Financial Corporation Full time

Job ID : 7182
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : $33,200 - $57,400

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

**What can you expect in this role?**
- Assisting AB specialists with dispute documentation
- Sending file copies to appropriate counsel, as required
- Assisting with LAT productions
- Scheduling of case conferences for AB specialists
- Documenting updates in Legal Tracker
- Processing invoice payments accurately and on time
- Perform quality checks to ensure data integrity and compliance
- Provide superior customer service by building and maintaining excellent relationships with our internal and external customers
- Adhere to all internal Claims Best Practices
- Participate in bi-weekly huddles
- Other general duties as assigned

**What do you bring to this role?**
- Minimum 2 years of office experience
- Some exposure to support functions in a claims area is an asset
- Strong keyboarding skills and adept at navigating through numerous screens quickly and efficiently
- Excellent computer skills and proficient in MS Word and Excel
- Professional, friendly, and courteous in all interactions, whether with customers or co-workers
- Able to perform well in a busy operation and remain calm under pressure
- Team player adaptable to a changing environment
- Strong written and verbal communication skills

Salary range is $33,200 - $57,400

**What's in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**
This role requires successful clearance of background checks (including criminal checks and leadership references).

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