Employer Relations Officer

4 weeks ago

Cambridge, Canada Conestoga College Full time

Requisition Details

**Job Title**:
**Employer Relations Officer**

**Requisition #**:
**23-414**

**Campus**:

Cambridge

**Department**:

CCWIL (Co-op, Career & Work-Integrated Learning)

**Payband**:

F

**Starting Rate**:

$28.56

**Payband Range**:

$28.56 - $33.11

**Hours/Week**:

35

**Posting Date**:

Tuesday, February 28, 2023

**Closing Date**:

Tuesday, March 7, 2023 at 11:59 PM EST

**Vacancy Type**:

Support Staff - Full-time

Support Staff Full-Time Replacement Position

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

The incumbent is part of a local campus team within the department of Co-operative Education, Career Services, Career Centre, and Work-Integrated Learning Support Services Department. Using a student, client, and employer-centric approach to service delivery, we strive to work collaboratively with our internal and external stakeholders to support the College’s strategic goals.

**Responsibilities**:

- Establishes and maintains records management with information that reflects students' co-op activities in accordance with the department’s policies and procedures and legislation, such as CASL, insurance requirements, and that all information is accurately reflected in MyCareer in a timely manner to ensure other business processes operate efficiently (tax credit letters, financial performance evaluations, etc.)
- Reviews the duties of posted co-op jobs to ensure the co-op experience can meet program outcomes and that other College programs are accurately promoted
- Provides professional quality customer service to employers and students to improve hiring conversion rates
- Coordinates on and off-campus interview schedules for co-op students
- Coordinates job offers to students and confirms acceptance with employers using the MyCareer Rank and Offer function
- Coordinates the resume referral service at the end of each semester for students who have not secured employment
- Maintains accurate data throughout the work term and assists portal coordinator with verifying work-term status reports
- Collects mid-term and final performance surveys, assists with the preparation of PAC and other reports for ERCs, co-op advisors, faculty, and the Associate Director
- Reports technical issues to the Career Portal Coordinator or Associate Director and assists employers and students with the resolution of technical problems
- In collaboration with the Employer Relations Consultants and Marketing & Communications Coordinator, develops strategies to promote Conestoga’s programs to employers which may include supporting employer recruitment events
- Works collaboratively with the Campus Manager and their campus colleagues to provide clear, responsive, and consistent customer service that minimizes the need for further navigation and enhances overall service quality, capacity, and sustainability
- Participates in and facilitates cross-functional training as required and remains current on service parameters and referral pathways for students requiring services beyond the scope of those provided by their primary department team/service area
- Proactively engages in relationship building with campus colleagues and contributes to the development of a campus community. Adopts a whole student approach and pursues opportunities to integrate support, services, and programming for students
- Supports student transition (e.g. orientation) and retention initiatives (e.g. exam relief) at peak times in the student lifecycle

Qualifications:

- Two-year Diploma in Business/Office Administration, Public Relations, Career Development, Human Resources, Business Analytics, Computer/Data Management or related programs
- Three years of experience in a busy office environment, student services or employment services setting is considered an asset
- Excellent organizational, communication (verbal and written), interpersonal, and customer service skills
- High level of computer literacy and experience working with databases to manage data and data analysis, contact management systems, SharePoint systems, and MS office
- Ability to multi-task, problem-solve and handle a high volume of activity with conflicting deadlines
- Demonstrated tact and diplomacy, as well as accuracy and attention to detail are essential
- Knowledge of Conestoga’s post-secondary Co-op & WIL programs
- Experience with customer retention, sales, and marketing techniques is considered an asset

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