District Asset Protection Manager

5 months ago

Toronto, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

The District Asset Protection Manager is responsible for developing Asset Protection field staff and store colleagues’ knowledge of operational causes of shrink and the role of Asset Protection. This will be accomplished through mentoring, developing, motivating and evaluating their team while identifying, understanding and responding to specific district needs, in close partnership with the respective District Manager of Operations.

**Accountabilities**:

- Shrink reduction - support diverse operational initiatives relative to shrink and waste management. This requires analyzing key financial reports to ensure that asset protection strategies are obtaining the desired results.
- Objectivity - while working in close partnership with the District Manager of Operations, it is critical that the District Asset Protection Manager maintains clear objectivity and communicates and escalates issues when warranted.
- In partnership with the District Manager of Operations, conduct an objective quarterly audit in each corporate store with weekly follow-up on exceptions.
- Integrity investigations - conduct investigations and interviews, in a timely and professional manner utilizing behavioral analysis techniques, of all colleagues suspected to be involved or witness to illegal activity such as theft or fraud.
- Ensure that AP field staff respects the apprehension protocol and review all apprehension and incident reports for compliance as well as coaching opportunities.
- Ensure compliance to all asset protection and operational policy and procedures through regular, documented, store tours.
- Ensure that all asset protection partners have received the necessary training, while fostering two of our corporate values - getting better every day and respect for the individual.
- Ensure that the scheduling of all asset protection partners meet the needs of each business unit. Pro-actively identify staffing issues and resolve accordingly.
- Maintain a positive working partnership throughout the organization (operations, all departments) as well as with local law enforcement, regulatory bodies, vendors and other retailers.
- Assess physical security needs and liaise with the necessary support teams when required.
- Provide exceptional service to all customers (internal/external).
- All other duties as required.

**Role Requirements**:

- 5 years of progressive loss prevention/asset protection experience.
- Knowledge of the Criminal Code of Canada.
- Post Secondary education in Law & Security or equivalent experience.
- Ability to deal with sensitive issues with integrity and strong professional judgment.
- Ability to gain senior management support for new ideas and initiatives.
- Strong knowledge of the company’s policy and procedures.
- Strong computer skills including excel, word and outlook
- Certified Wicklander investigator an asset.
- Frequent travel required within assigned zone(s) as well as at time, to other provinces.

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy_.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Full time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

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