Asset Protection Specialist

2 weeks ago

Toronto, Ontario, Canada Triumph Protection Group Full time

Job Title: External Asset Protection Specialist

Job Summary:

The Asset Protection Specialist is responsible for preventing financial loss caused by theft and fraud, and supporting safety and environmental program compliance in their assigned region. They utilize tools to minimize loss to our clients, including identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring physical security, auditing, and driving a shrink elimination culture.

Key Responsibilities:

  • Detect and assist with the apprehension of individuals committing theft and fraud against client stores.
  • Complete the prosecution process: report to police, case reports, attend court, and testify as required.
  • Investigate, identify, and report issues regarding external theft and shrink causing issues affecting client stores.
  • Develop effective partnerships with other Loss Prevention members, store management, and outside agencies.
  • Disseminate appropriate intelligence to the AP team and ORC Investigator.
  • Support the ORC investigator and AP team with store blitzes and surveillance.
  • Review and archive CCTV surveillance.
  • Input and document theft incidents into company case management systems.
  • Complete monthly and quarterly reports for the AP team.
  • Maintain KPI logs.

Requirements:

  • High School education or equivalent required.
  • One year retail supervisor experience or similar training preferred.
  • One year loss prevention/security training preferred.
  • Ability to work effectively in a fast-paced environment.
  • Strong communication skills.
  • Demonstrated ability to build and maintain relationships with the Store team.
  • Excellent customer service skills.
  • Proven ability to effectively resolve conflict.

Physical Requirements:

The role requires the physical and mental capacity to effectively perform all essential functions, including:

  • Ability to patrol the property and access areas quickly.
  • Physically able to capture and detain individuals if necessary.
  • Prolonged periods sitting at a desk and monitoring surveillance equipment.
  • Ability to lift 50 pounds at a time.

Triumph Protection Group Key Attributes:

  • Communicates respectfully to all team members, vendors, and clients.
  • Models a positive attitude.
  • Actively listens to others and supports the team environment.
  • Asks questions and learns from mistakes.
  • Executes tasks with minimal errors in a timely and efficient manner.
  • Attendance is consistent and meets or exceeds company standards.

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