Sales Support Administrator

6 months ago

Toronto, Canada CloudMD Software & Services Inc - CAN Full time

**Who We Are**

Are you looking to further develop your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient’s healthcare journey and provides better access to care and improved outcomes. Through CloudMD’s proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).

**Position Summary**

The Sales Support Administrator (Reports) will work to improve efficiency and productivity across our sales team, by focusing on the creation of customer reports, analytics and process improvement. The majority of the work focuses on the creation and delivery of customer reports. The person in this role will be integral in producing consistent, timely and accurate reports to support customer needs, while actively contributing on the internal sales channel

Along with their Manager, the person in this position will work directly with members of different business units within the organization. This includes but is not limited to the following departments:

- Sales
- Operations
- Marketing

**Responsibilities**
- Use analysis techniques to produce reports and outline data
- Develop and maintenance of our reporting templates and dashboards
- Timely and consistent delivery of reports to our external clients
- Analyze and visualize data in areas such as clinical outcomes and user experience, summarizing data into useful insights
- Consistently approach work with the goal of increasing efficiency, looking for opportunities to redesign and improve processes
- Ensure accuracy of data and deliverables of reporting
- Data entry (setting up new clients, population updates, terminations, activity tracking)
- Running Reports and reviewing for accuracy
- Responding to customer requests
- Responsible for keeping up to date with assigned clients
- Building positive relationships with assigned clients
- Internal liaising to ensure project completion
- Support account management team with client administration
- Optimize processes for data intake, validation, visualization and communication deliverables
- Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams.
- Tracking requests submitted, prioritization, approval, etc.
- Ensure quality controls that have been implemented are met and up to departmental standards

**What you need to be successful**:

- University or College degree
- Client Management experience (1-2 years)
- Previous experience in customer reporting
- Experience working with and creating databases and dashboards using all relevant data to inform decisions.
- Proficient in Microsoft Office suite, particularly PowerPoint and Excel (familiarity with pivot tables, formulas, charts, graphs, etc.), and previous experience working with and manipulating data

**What you need to stand out**:

- Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes
- Fluency in French and English, both written and spoken (asset)
- Strong problem solving, quantitative and analytical skills
- Excellent collaboration, verbal and written communication skills
- A track record of ethical and professional integrity
- Comfortable working in a client facing role

CloudMD is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.

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