Program Facilitator

2 days ago

Toronto, Canada SRX Health Solutions Inc Full time

_Do you want to work with a collaborative, diverse team and gain innovative experience in one of the fastest evolving industries?_

SRx health solutions is a fast-growing healthcare solutions services company designed for today’s growing markets. We are Canada’s leading healthcare provider and have grown with over 400 employees across the country. We provide innovative, sustainable, and integrated healthcare solutions with a mission to enhance the wellness of Canadians. You will be part of a team that is dedicated to create immersive experiences and transforming ideas into successful health care programs that matter.

Here, you will be empowered to follow your passion to continuously learn and grow. Not to forget to mention, we have one of the friendliest teams on the globe

***:
Reporting to the Program Manager, Patient Support Programs, the Program Facilitator will play a critical role in the PSP by providing administrative support, ensuring quality control of reports, and delivering internal business analytics. This position requires a detail-oriented individual who can effectively analyze data, track key performance indicators (KPIs), and provide insights that enhance program effectiveness.

**PRIMARY DUTIES AND RESPONSIBILITIES**:

- Administrative Support_
- Assist in the coordination and execution of patient support initiatives.
- Maintain and organize program documentation, ensuring accurate and timely updates.
- Manage communication with internal teams and external stakeholders.
- Quality Control of Reports_
- Review and validate reports to ensure accuracy and compliance with program standards.
- Develop and implement quality assurance processes for reporting.
- Provide feedback to team members on report quality and improvement areas.
- Business Analytics_
- Analyze call metrics and other performance data to track program effectiveness.
- Monitor adherence to KPIs, identifying trends and areas for improvement.
- Prepare regular reports and dashboards to present findings to management.
- Insights and Recommendations_
- Synthesize data to provide actionable insights and recommendations for program enhancements.
- Collaborate with stakeholders to implement changes based on analytical findings.
- Contribute to the development of strategic plans aimed at improving patient support services.
- Training and Development_
- Assist in training staff on data management tools and reporting procedures.
- Support continuous improvement initiatives by participating in team discussions and workshops. The Program Facilitator will also be assigned other duties and tasks as required from time to time.

**EXPERIENCE AND EDUCATIONAL REQUIREMENTS**
- Bachelor’s degree in healthcare administration, business analytics, or a related field.
- Proven experience in administrative support and data analysis, preferably within a healthcare or patient support context.
- Knowledge in public or private reimbursement structure and process an asset

**MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS**
- Strong customer service skills; ability to communicate effectively with patients, families, and interdisciplinary team members;
- Strong critical thinking skills in assessing and managing complex situations;
- Ability to communicate effectively both verbally and in writing
- Strong interpersonal skills
- Works well both independently and as part of an interdisciplinary team
- Receptive to feedback and implementing changes based on team input;
- Adaptable to various situations
- Effective organizational skills and attention to detail
- Consistently meets deadlines
- Excellent problem-solving skills; ability to solve issues independently
- Strong proficiency of Microsoft Word, Excel, PowerPoint and other Office Programs
- Proficient in computer skills and advanced technology systems
- Demonstrates a commitment to continuous learning and professional development
- Seeks opportunities for self-improvement and growth in their role
- Possesses a suitable independent/self-directed work environment

**Why you should work with us?**
- Paid vacation
- Annual Bonus
- Paid sick days
- Comprehensive salary
- Benefits package
- RRSP
- Opportunities to develop new skills and progress your career

**_
If it sounds like you, we want you to apply_**

**About us**:
SRx Health Solutions was founded in 2013 by its current President, Adesh Vora. After running retail pharmacies for over 12 years, Mr. Vora opened two pharmacies in Ontario. To achieve this, Mr. Vora recognized the need to provide more than just retail pharmacy services. Our company fosters a collaborative and inclusive work environment that empowers individuals to thrive, embrace challenges, and make a meaningful impact on the healthcare industry.

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