Facilitator

5 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 181993

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Position: Facilitator - Fraud Operations**:
**_
Purpose_**

Contributes to the overall success of the Fraud Operations_ Training Program _Knowledge Management Team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are compliant with governing regulations, audit protocols, internal policies and procedures.

**_
Accountabilities_**:
The incumbent facilitates in class and virtual training programs for new hires and existing employees. He/she is a recognized expert in classroom facilitation and demonstrates a thorough knowledge of the on-the-job requirements of Fraud Operations.

The incumbent is responsible for the effective training and coaching to each learner. He/she is responsible for aligning this priority with those of the overall goals of Fraud Operations and the Bank as it relates to providing training for both new hires to Fraud Operations and up-skill training for existing Fraud Operations employees positioning them to be able to provide an optimal customer experience.

The incumbent is responsible to deliver training to address customer service skills and policy and process knowledge by:

- Supporting learners in achieving identified learning objectives through effective feedback and ongoing evaluation of learning transfer and gaps
- Delivering up-skill training as required in support of system and process and policy enhancements, and new initiatives
- Supporting all new hire groups on the floor as required during the training period with ongoing coaching and reinforcement of what was taught in the classroom
- Familiarizing employees with tools and knowledge resources to help them deliver advice and solutions to customers effectively


The incumbent is responsible for delivering activities relative training programs by:

- Demonstrating knowledge of how to adapt learning delivery for the training environment (in class versus virtual)
- Adhering to requirements and standards outlined in the Knowledge Portal documentation
- Coordinating and facilitating New Hire Orientation for all new employees
- Performing a variety of administrative functions in support of the training program
- Ensuring all learners understand the alignment of their activities with Fraud Operation and Bank goals.

The incumbent is responsible to support the Bank’s training evaluation strategy to determine impact of training and return on investment by:

- Recording attendance, delivering assessments and collecting and recording evaluations
- Reviewing and evaluating course material to ensure quality and effectiveness standards are maintained and are up to date.
- Measuring training program success by completing evaluation and analysis activities
- Assessing performance of new hires at set intervals during the training cycle and sharing these results with the Service Managers, Team Leads and Facilitation Manager
- Offering feedback to management and business partners (e.g. Talent Acquisition) on challenges and best practices that emerge from the classroom or post-training.
- Identifying strategic solutions to enhance the overall training experience.

The incumbent must be conversant with the required Fraud systems by:

- Providing an effective learning experience training the navigation of the required systems in order that the learner can proficiently navigate these systems
- Being able to manage, escalate and monitor for resolution access issues

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

  • Facilitator

    2 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 207357 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **_ Purpose_** Contributes to the overall success of the Fraud Operations _Training Program _Knowledge Management Team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the...

  • Program Facilitator

    5 months ago

    Toronto, Canada Direct Your Life Full time

    **Job Title**:Program Facilitator **Hourly wage**: $25 - $32 per hour **Contract**: This role will require you to facilitate our program to several different institutions throughout the week. The majority of our workshops are run throughout the work day, but may sometimes be during the evening or weekend. **Supervisor**:Coordinator of Mentoring...

  • Employment Facilitator

    6 months ago

    Toronto, Canada Geneva Centre for Autism Full time

    **Employment Facilitator** **Full Time, One (1) Year Contract** GCA is currently seeking an Employment Facilitator as part of their new Autism Workforce Development Hub. **About Us**: Geneva Centre for Autism (GCA) is a pioneer in developing leading edge resources, programs and services that serve as models for other organizations throughout the world....

  • Employment Facilitator

    6 months ago

    Toronto, Canada Geneva Centre for Autism Full time

    **Full Time, One (1) Year Contract** GCA is currently seeking an Employment Facilitator as part of their new Autism Workforce Development Hub. The Role:The Employment Facilitator will provide direct facilitation to youth and adults in GCA’s Employment program. The Employment Facilitator will be responsible for implementing group-based employment training...

  • Employment Facilitator

    5 months ago

    Toronto, Canada Geneva Centre for Autism Full time

    **Employment Facilitator** **Full Time, 6 Month Contract (with possibility of extension)** 2 Positions **About Us**: Geneva Centre for Autism (GCA) is a pioneer in developing leading edge resources, programs and services that serve as models for other organizations throughout the world. Our mission is to empower individuals with Autism Spectrum Disorder,...

  • Employment Facilitator

    5 months ago

    Toronto, Canada Geneva Centre for Autism Full time

    **Full Time, 6 Month Contract (with possibility of extension)** 2 Positions GCA is currently seeking an Employment Facilitator as part of their new Autism Workforce Development Hub. The Role: The Employment Facilitator will provide direct facilitation to youth and adults in GCA’s Employment program. The Employment Facilitator will be responsible for...

  • Iemhp Facilitator

    2 hours ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Employment Facilitator

    2 months ago

    Toronto, Canada Geneva Centre for Autism Full time

    **Full Time, Contract Contract Duration: To March 2025** **About Us**: Geneva Centre for Autism (GCA) is a pioneer in developing leading edge resources, programs and services that serve as models for other organizations throughout the world. Our mission is to enable people on the autism spectrum to learn, to live and to engage in their communities. **The...

  • Music Facilitator

    1 month ago

    Toronto, Ontario, Canada Ontario Camps Association Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Music Facilitator to join our team at CNIB Lake Joe. As a Music Facilitator, you will be responsible for facilitating a variety of inclusive music and recreation programs for our participants through an online platform.Key ResponsibilitiesFacilitate music and recreation programs for participants...

  • Junior Facilitator

    6 months ago

    Toronto, Canada Behaviour Innovations Full time

    _**Behaviour Innovations**_**:We are a private agency that provides ABA services to children and young adults with ASD and their families. Our services include Intensive Behaviour Intervention (IBI) at home and at our school (Children’s College), supported inclusion in schools, diagnostic assessments, as well as community day programming for young adults...

  • Entrepreneurship Facilitator

    4 weeks ago

    Toronto, Ontario, Canada Branksome Hall Full time

    Entrepreneurship Facilitator OpportunityBranksome Hall, a leading independent International Baccalaureate (IB) World School for girls, is seeking an experienced Entrepreneurship Facilitator to join our NOODLE business accelerator program. As a key member of our team, you will play a vital role in guiding student-led ventures, preparing them for competitions...

  • Junior Facilitator

    6 months ago

    Toronto, Canada Behaviour Innovations Full time

    _**Behaviour Innovations**_**:We are a private agency that provides ABA services to children and young adults with ASD and their families. Our services include Intensive Behaviour Intervention (IBI) at home and at our school (Children’s College), supported inclusion in schools, diagnostic assessments, as well as community day programming for young adults...

  • Junior Facilitator

    6 months ago

    Toronto, Canada Behaviour Innovations Full time

    _**Behaviour Innovations**_**:We are a private agency that provides ABA services to children and young adults with ASD and their families. Our services include Intensive Behaviour Intervention (IBI) at home and at our school (Children’s College), supported inclusion in schools, diagnostic assessments, as well as community day programming for young adults...

  • Education Facilitator

    1 week ago

    Toronto, Ontario, Canada Natrona County School Full time

    Job SummaryThe Natrona County School is seeking a highly skilled Educational Interpreter to facilitate communication between students who are deaf and/or hard of hearing and their teachers.About the JobWe are looking for an experienced interpreter with a strong background in sign language, deaf education, or communicative disorders to join our...

  • Wit Facilitator

    2 months ago

    Toronto, Canada Lumenus Community Services Full time

    **WIT Facilitator** **LOCATION: Toronto, ON** **POSITION TYPE: Full-time Regular (37.5 hours/week)** **POSTING CLOSING DATE: October 17, 2024** **Interested in working with an amazing team that really cares? Then you should join Lumenus! At Lumenus we illuminate a seamless pathway to optimal wellbeing for our clients. As one of the largest mental health...

  • Customary Care Facilitator

    1 month ago

    Toronto, Canada ONTARIO ASSOCIATION OF CHILDRENS AID SOCIETIES Full time

    **Job Posting #** 1013**Title**: Nurturing Each Heartbeat: A Course in Customary Care Facilitator**Location**: Ontario**Job Summary** - Co-developed with ANCFSAO, OACAS offers _Nurturing Each Heartbeat: A Course in Customary Care_ to support child welfare staff and leaders to expand their knowledge and shift mindsets to increase the use of custom approaches...

  • Game Facilitator

    2 months ago

    Toronto, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our team with the addition of a Game Facilitator. Key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep...

  • Kitchen Facilitator

    1 month ago

    Toronto, Canada South Riverdale Community Health Centre Full time

    South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social...

  • Executive Facilitation Lead

    1 month ago

    Toronto, Ontario, Canada BDO Full time

    Transforming Leadership through Expert FacilitationBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a culture of continuous learning and...

  • Group Facilitation Specialist

    2 weeks ago

    Toronto, Ontario, Canada Ontario Camps Association Full time

    Job PostingOutdoor Leadership Centre FacilitatorAs a Group Facilitation Specialist, you will facilitate group activities to build unity and support students' transitions to high school in a fun, outdoor setting.• Learn and enhance your group facilitation skills• Receive specific high ropes and archery training• Work with a dynamic team at Camp Robin...