New Resident Coordinator

4 weeks ago

Richmond Hill, Canada Sunrise Senior Living Full time

Overview

**_ "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air."_**
- **_Sunrise Leader_**

The New Resident Coordinator is responsible for providing a successful, warm welcome to ease a resident's move-in and transition to their new Sunrise home at the communities to which they are assigned.

**_ Role is an 18-month contract position with likelihood of turning permanent _**

**Responsibilities**:
**Responsibilities**:
**Essential Duties: Resident Move-In Process**
- Manages the move-in process as outlined in the Sunrise Move-In Guide
- Meets with the resident and/or family on the day of the move-in, fee is placed and reviews the instructions and timeline for the New Resident Portal, ensuring the family/resident understands their role
- Coordinates the Resident Assessment with the Resident Care Director and Assisted Living Coordinator or Reminiscence Coordinator
- Checks in regularly with the resident/family to ensure all Sunrise and required state forms are completed on or before the move-in date by the resident and/or family
- Ensures the completion of the Resident Profile
- Monitors completion of Physician orders
- Schedules the Resident Agreement Signing
- On the Move-In day, the New Resident Coordiator is responsible for: preparing the handbill, ensuring all required forms are complete on the New Resident Portal, revewing the Welcome Packet with the resident and family member(s), orienting the resident and family, explaining the telephone and emergency procedure systems and other services such as hair care/salon, transportation, activities, etc., and arranging lunch or dinner for the resident and family member(s) on the Move-In day
- Maintain a thorough working proficiency and keep professional contact and account records current on the customer relationship management system
- Organize Sunrise portfolio participation in community events, both offsite and onsite, including coordinating all marketing efforts (e.g. promotion of event, collateral, signage, etc.)
- Coordinates joint marketing efforts with appropriate representatives of Sunrise Senior Living Communities to identify and meet with both prospective and existing customers, as appropriate
- Communicates strategies, tactics, and results of their efforts with the Sunrise communities in their portfolio

**Essential Duties: Communication**
- Maintains open and ongoing dialogue with the resident and/or family from time to time the Move-In Fee is placed through 30 days post move-in to ensure a smooth transition for the resident and to identify resident/family needs
- Initiates communication with resident's physician and/or family to ensure completion and delivery of the Physician's Statement and any state-specific forms
- Assists the resident and family members in making the emotional connection to the new community through introductions to residents and team members and engaging activities
- Maintains and protects the confidentiality of resident information at all times
- As applicable for new communities, facilitates the Sunrise Founders Club ensuring all Founders Club benefits are received by the resident and/or family

**Essential Duties: Records and Administrative**
- Prepare the resident's Administrative file (paper copies from the New Resident Portal) according to Sunrise specific regulatory compliance

**Essential Duties: Risk Management and General Safety**
- Partners with community team to ensure community is in compliance with OSHA requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations
- Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, MSDS (Material Safety Data Sheets) and Lockout Tagout procedures

**Qualifications**:

- High School Diploma/GED Required; Associate and/or College Degree preferred
- One (1) year experience in an administrative support role
- Previous customer service experience; demonstration of customer services skill set
- Ability to handle multiple priorities
- Possess written and verbal skills for effective communication; competent in organizational time management skills, attention to detail and accurate record keeping skills
- Demonstrates good judgment, problem solving and decision making skills
- As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance

**Qualifications**:
Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. It's no surprise that many of the world's leading experts in Senior

  • General Manager

    4 hours ago

    Richmond Hill, Canada Verve Senior Living Full time

    Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from Excellence...

  • Programs/school Coordinator

    6 days ago

    Richmond Hill, Canada Newstead Academy Child Care Full time

    Newstead Academy Child Care (NACC) is a newly established childcare centre in the beautiful community of Oak Ridges, with a capacity of 165 students. Our aim in the centre is to provide a warm, supportive, enjoyable working environment for our teachers and supporting staff. We are currently looking for an enthusiastic Program/School Coordinator for our...

  • Resident Services Manager

    6 days ago

    Richmond, Canada MOSAIC HOMES Full time

    As Resident Services Manager, you will manage all aspects of the day-to-day operations at two new, purpose-built rental properties: 33 units at Williams Living Apartments in Richmond, and 42 units at Lakewood Living Apartments in Vancouver. From preparing lease documents, to managing rent collection and doing daily inspections and light cleaning, you take...

  • Sales Coordinator

    4 weeks ago

    Richmond, Canada Breakthru Beverage Group Full time

    Overview As a Sales Coordinator you will be responsible for being the central communication point for the Regional Sales Leadership and the sales team. Support Sales management team with reporting, administrative and monitoring support in order to develop and nurture an “information rich” environment lending itself to the successful...

  • Marketing Coordinator

    3 days ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    **Overview**: **Key Areas of Responsibility**: **1. Product Launch/Content Marketing**: - Assist in the preparation for new product launches by coordinating with product management and engineering teams. - Download and organize product materials including images, videos, and datasheets. - Collaborate with the B2B team to inform them of upcoming promotional...

  • Community Leasing Coordinator

    1 day ago

    Richmond, Canada Optima Living Full time

    Let us welcome you hometo Wisteria Place in Richmond, BC.Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.Our Vision: For every person to feel at home.This is truly supported by our credo. “Let us...

  • Community Leasing Coordinator

    23 hours ago

    Richmond, British Columbia, Canada Optima Living Full time

    Let us welcome you home to Wisteria Place in Richmond, BC. Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada. Our Vision: For every person to feel at home. This is truly supported by our credo. "Let us...

  • Administrative Coordinator

    4 weeks ago

    Richmond Hill, Canada Newstead Child Care Center Full time

    **Job Duties**: - Direct inquiries, questions, and concerns to the appropriate supervisor or director. - Greet visitors, answer phones, build rapport with clients; - Assist in the creation and implementation of policies and procedures; - Plan and coordination of centre activities and events; - Manage communications through media relations, social media,...

  • Community Leasing Coordinator

    18 hours ago

    Richmond, Canada Optima Living Full time

    Let us welcome you home to Wisteria Place in Richmond, BC. Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada. Our Vision: For every person to feel at home. This is truly supported by our credo. “Let us...

  • Merchandising Coordinator

    4 weeks ago

    Richmond Hill, Ontario, Canada Healthy Planet Full time

    Merchandising Coordinator_____________________________________________________________________________________The purpose of this role is to execute planogram changes and ensure stores optimize their merchandising for all Healthy Planet stores in the greater Toronto area. The majority of time will be spent in stores but some office work will be required....

  • Events Coordinator

    1 month ago

    Richmond Hill, Canada SERVICE EMPL INTL UN Full time

    **SEIU Healthcare is a union of more than 60,000 members who are frontline healthcare workers in hospitals, long-term care facilities, and homecare agencies in communities throughout Ontario. We advocate with our members by launching progressive member driven programs, adapting best practices, and encouraging new and innovative ideas. We strive to create a...

  • Event Coordinator

    1 month ago

    Richmond Hill, Canada SEIU HEALTHCARE Full time

    SEIU Healthcare is a union of more than 60,000 members who are frontline healthcare workers in hospitals, long-term care facilities, and homecare agencies in communities throughout Ontario. We advocate with our members by launching progressive member driven programs, adapting best practices, and encouraging new and innovative ideas. We strive to create a...

  • Summer Camp Wellness Coordinator

    4 weeks ago

    Richmond Hill, Canada The STEAM Project Inc. Full time

    **About Us**: Get ready for an amazing summer experience, where creativity and imagination flourish! The STEAM Project is the first and largest STEAM summer camp in York Region. We offer two fantastic camp programs for children and youth ages 4-14 across three locations in Richmond Hill and Markham, where campers from across the GTA can spend their summers...

  • Clinical Research Coordinator

    6 days ago

    Richmond Hill, Canada York Dermatology Clinic & Research Centre Full time

    **Who We Are?** The York Dermatology Clinic and Research Centre prides itself on delivering optimal care in an ethical, skilled, comprehensive, and caring manner. Our clinic delivers medical and cosmetic procedures as well as housing a renown clinical research facility specialized in chronic dermatological conditions. **Overview** Due to our exponential...

  • Communications Officer

    2 weeks ago

    Richmond Hill, Canada Mon Sheong Foundation Full time

    Communications Officer Full Time Corporate Office - Richmond Hill Posted 1 month ago About us: Mon Sheong Foundation (MSF) is a Canadian registered charitable organization and has been proudly serving the Greater Toronto Area since 1964. Our philosophy is by caring for the elderly and encourage the young, and providing programs and services to...

  • Communications Officer

    1 day ago

    Richmond Hill, Canada Mon Sheong Foundation Full time

    Communications Officer Full Time Corporate Office - Richmond Hill Posted 2 months ago About us: Mon Sheong Foundation (MSF) is a Canadian registered charitable organization and has been proudly serving the Greater Toronto Area since 1964. Our philosophy is by caring for the elderly and encourage the young, and providing programs and services to...

  • Member Services Administrator

    1 month ago

    Richmond Hill, Canada Precision Property Management Full time

    **Immediate opening.** Working in property management is a secure, stable, challenging and rewarding career for individuals who like to work hard, keep busy, and solve problems. The Property Administrator plays a vital role in the day-today management of a housing community including providing kind and courteous services to residents, dealing with...

  • Front Office Coordinator

    4 weeks ago

    Richmond Hill, Canada Holy Trinity School Full time

    _**HTS, where every learner is seen, heard and encouraged to**_ - **make an impact in their communities and the world.**_ Holy Trinity School is a co-educational day school with students from JK to Grade 12. In order to thrive, students will need to be lifelong learners. Our goal as a leading educational institution is to inspire our students to be driven...

  • Events and Marketing Coordinator

    4 weeks ago

    Richmond Hill, Canada InMode Full time

    **Position**: Marketing Events Coordinator **Department**: Marketing **Location**: Richmond Hill, TOR, Canada + some travel **Company summary**: - InMode is a leading global provider of innovative medical technologies which develops, manufactures, and markets devices harnessing novel radiofrequency (RF) technology. The company strives to enable new...

  • Events and Marketing Coordinator

    4 weeks ago

    Richmond Hill, Canada InMode Full time

    **Position**: Marketing Events Coordinator **Department**: Marketing **Location**: Richmond Hill, TOR, Canada + some travel **Company summary**: - InMode is a leading global provider of innovative medical technologies which develops, manufactures, and markets devices harnessing novel radiofrequency (RF) technology. The company strives to enable new...