Resident Services Manager

2 weeks ago

Richmond, Canada MOSAIC HOMES Full time

As Resident Services Manager, you will manage all aspects of the day-to-day operations at two new, purpose-built rental properties: 33 units at Williams Living Apartments in Richmond, and 42 units at Lakewood Living Apartments in Vancouver.
From preparing lease documents, to managing rent collection and doing daily inspections and light cleaning, you take pride in ensuring the facilities you manage are exceptionally maintained and presented, and current and prospective resident needs are met. This role is office based with the need to drive to a variety of sites around the Lower Mainland.
About Mosaic
At Mosaic we are different. We design and build A Better Home. Full of light, rich in detail and designed so that every inch counts. Our values don’t let us settle for anything less.
Better is found in the details. Spaces you can carve out your happy place and make your home more ‘you’, a landlord you can count on, willing to go the extra mile to make you feel settled and keep your home looking great, and an overall smoother rental experience straight from the start.
Work alongside a team of talented, passionate and committed Mosaic Colleagues who love what we do. Our team lives our values of doing the right thing, doing work to be proud of, being a great place to work, being the best, and being profitable.
At Mosaic we’re committed to bringing out the best in our team. We provide professional development support, leadership training and mentorship in addition to multiple company paid benefits such as RRSP match, a health spending account, and a generous parental leave top up program. Our goal is to grow people, as together we grow our business.
Who You Are

You have a vehicle and are comfortable driving to your assigned buildings and others as needed for vacation coverage or training purposes. Experience in a similar role and exposure to the Residential Tenancy Act are ideal.
You have prior experience working in customer service and excellent English communication skills. Bonus points if you speak another language.
You take ownership of your work, are organized, a good planner, and have a demonstrated ability to resolve conflicts and common issues using sound judgement and operating in a manner which is firm but fair.
You are comfortable working a variety of shifts, including being on call and weekends as needed (move in / outs). You have experience troubleshooting minor repairs.
You have good administrative skills and experience using MS Office (Outlook, Excel, Word). You have a continuous improvement mindset and are eager to learn and grow.
Finally, you’re a team player who brings out the best in others. You have a ‘can-do’ attitude and see possibilities and opportunities all around you.

Interested?

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