Bilingual Service Desk Analyst

3 weeks ago

Montréal, Canada McCarthy Tétrault LLP Full time

Description du poste:
At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of
_Canada’s Top 100 Employers_ and one of
_Canada’s Best Diversity Employers_. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.

This position can be based out of
**Montreal**. McCarthy Tétrault employees benefit from a hybrid work environment.

**As a Bilingual Service Desk Analyst (IT), you will be**:

- Providing one-on-one training to end users for specific hardware and software issues.
- Escalating and liaising with other IT teams to resolve incidents and service requests.
- Assisting IT colleagues on special projects.
- Ability to provide onsite support to colleagues based in our Montreal office.
- College diploma in Computer Systems, Systems Administration, or related technical discipline.
- Minimum of 3-5 years of related experience preferably in a professional services environment.
- Tier 2 support experience.
- Office 365/Azure AD administration experience or working knowledge. Any certifications related is an asset.
- Excellent interpersonal skills and telephone manner; strong client-service focus and ability to correspond with lawyers and staff as well as create end user documentation.
- Patience, flexibility and an ability to deal with and manage difficult situations.
- Ability to transfer knowledge in an efficient, pleasant, and effective way using a variety of techniques.
- A curiosity about technology and willingness to understand how technology works to enable better business outcomes.
- An energetic, proactive and positive approach to all activities. Demonstrated “can do” attitude to ensure tasks and activities are managed with the utmost efficiency and effectiveness.
- Outstanding organizational and time management skills. Ability to prioritize multiple tasks/deadlines as they relate to projects.
- Demonstrated ability to ensure utmost confidentiality and discretion at all times.
- Ability to work independently and proceed with objectives under mínimal supervision.
- Bilingualism (French/English).

**As a member of the McCarthy team, you will have access to**:

- Competitive compensation including paid overtime.
- A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
- Strong community involvement and a commitment to equity, diversity and inclusion.
- A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

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