Current jobs related to Service Desk Analyst - Montréal QC - Motion Recruitment
-
Service Desk Analyst
3 months ago
Montréal, Canada Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Analyst, Service Desk
2 months ago
Montréal, Canada Raymond James Financial Full time**Analyst, Service Desk** - 2301490 - At Raymond James, _**_we _**_develop, _**_we _**_collaborate, _**_we _**_decide, _**_we _**_deliver, and _**_we _**_improve together_. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth...
-
Analyst IT Service Desk
3 months ago
Montréal, Canada Canadian National Railway Full timeAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...
-
Analyst IT Service Desk
3 months ago
Montréal, Canada Canadian National Railway Full timeAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...
-
Service Desk Analyst
3 months ago
Montréal, Canada Dovre Group Full time**Introduction**: Dovre Canada Limited is pleased to offer the following opportunity: Service Desk Analyst located in Montreal **Function**: Our clients ServiceDesk in Montreal is a key pillar in enabling the customer to maximize the use of their solutions that contribute to a greener, more sustainable aviation through the enablement of flight and air...
-
Service Desk Analyst
3 months ago
Montréal, Canada Teamware Solutions (quantum leap consulting). Full time**Role: Service Desk Analyst (Canadian French Speaking)** **Location: Montréal, QC (onsite role)** **Max Salary: CAD 50K/annum** **Type - Full Time** **Key Responsibilities**: - Assist with the deployment of Office as part of migration to Office 365 - Configure and Support all End User Devices which includes OS settings, system drivers, encryption,...
-
Service Desk Analyst
3 months ago
Montréal, Canada Aversan Full timeReporting to the Regional Manager of the Service Desk, the Analyst is overall responsible for the execution of Standard Operating Procedures related to ITIL Processes such as Incident Management and Request Fulfillment. You will interact with the various functions such as Engineering & Technology, Customer Service, and Operations as well as other colleagues...
-
Bilingual Service Desk Analyst
3 months ago
Montréal, Canada Black & McDonald Limited Full time**ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to...
-
Bilingual Service Desk Analyst
2 weeks ago
Montréal, QC, Canada Black & McDonald Limited Full time**ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Brossard, QC and typically reports directly to the Service...
-
Help Desk Analyst
3 months ago
Montréal, Canada DLA Piper (Canada) LLP Full timeDLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific, positioning us to help companies with their legal needs around the world. Our mission is to be the leading global business law firm. DLA Piper (Canada) LLP is one of Canada’s leading law firms with a team...
-
Service Desk
4 months ago
Montréal, Canada Atlantis IT group Full timeService desk - Bilingual Montreal, QC - Ful Time **Required Skills**: Should be efficient in understanding business requirements and negotiate with business if they are doable. Key Skills: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent...
-
Service Desk Manager
1 month ago
Montréal, QC, Canada Hays Full timeLocation: Montreal, QCAvailability/Duration: ASAP + 6-MONTHS CONTRACT (Extension)Work organization: ON SITEThe QA Specialist for the Service Desk is responsible for monitoring, evaluating, and improving the quality of service provided by the service desk team. This role ensures that all customer interactions meet the company’s quality standards and...
-
Service Desk
4 months ago
Montréal, Canada Atlantis IT group Full timeService desk - Bilingual Montreal, QC - Ful Time **Required Skills**: Should be efficient in understanding business requirements and negotiate with business if they are doable. **Key Skills**: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent...
-
Analyst, Technology Support Services
1 month ago
Montréal, QC, Canada Options Consulting Solutions Full timeAnalyst, Technology Support Services - BilingualFull Time (1 year contract)Montreal, QCAre you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?Are you passionate about enhancing business processes and supporting the reliability of an IT and support services function?Do you thrive in a dynamic,...
-
Service Desk Support
4 months ago
Montréal, Canada Atlantis IT group Full time**Role **:Service Desk Support - ( Bilingual - French )** **Location : Toronto, ON** **Duration : Full Time** Should be efficient in understanding business requirements and negotiate with business if they are doable. Key Skills: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk...
-
IT Service Desk
4 weeks ago
Montréal, QC, Canada Red Label Vacations Full time**Position**:IT Service Desk **Status**: Full Time **Reports to**:Manager, Service Operations **Location**:Office - Montreal **Your Career Opportunity** If you are a well-rounded IT service professional, have a great passion for customer service while keeping the network functioning for everyone, and are a natural when it comes to problem solving - this...
-
Bilingual Help Desk Support
4 months ago
Montréal, Canada Environment and Climate Change Canada Full timeWho can apply: Persons residing in Canada living in the city of Montreal or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...
-
Bilingual Help Desk Support
3 months ago
Montréal, Canada Environment and Climate Change Canada Full timeWho can apply: Persons residing in Canada living in the city of Montreal or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...
-
Service Desk Assistant
3 months ago
Montréal, Canada United Nations Full timeThe Information Management Services (IMS) Division falls under the auspices of the Bureau of Administration and Services (ADB) and is headed by the Chief Information Officer (CIO)/ Deputy Director, Information Management Services (IMS) who has responsibility for planning, developing and implementing an information management strategy, setting and enforcing...
-
Bilingual Service Desk
4 months ago
Montréal, Canada Compugen Inc Full time**Job Title** - Bilingual Service Desk **Vacancy No** - VN6588 **Work Location** - Montreal, QC **Base Pay Range** - To be discussed during the recruitment process **Job Details** **Position: Bilingual Service Desk** **Location**: **Montréal, QC** **Position: Bilingual Service Desk** *** **Emplacement : Montréal, QC** **À propos de...
Service Desk Analyst
4 months ago
Title: Service Desk AnalystLocation: Montreal, Quebec H3A 1G1, CanadaABOUT THE ROLE TEAM:Our ServiceDesk in Montreal is a key\pillar in enabling our customer to maximize the use of our solutions.Reporting to the Regional Manager of the ServiceDesk the Analyst is overall responsible for the execution of Standard Operating Procedures related to ITIL Processes such as Incident Management and Request Fulfillment.You will interact with the various functions such as Engineering, Technology, Customer Service, and Operations as well as other colleagues across the company located in 20 countries - Canada United-States France Switzerland Germany Singapore United Arab Emirates Spain....WHAT YOU WILL DO:Execute Standard Operating Procedures related to the management of incidents and requests. Emphasis will be placed on the management of standard/documented incident management such as those related to our global VHF network or basic requests.Maintain accurate logs incident reports and provide comprehensive updates to stakeholders.Document all actions in accordance with standard company policies and procedures.Collaborate with vendors and service providers such as Field Representatives to address incidents ensuring effective communication and prompt resolution.Use various tools to monitor remediate and manage any ticket assigned.EXPERIENCE:Proven experience in a customer service role preferably in a technical support or service desk environment.Fluent in English - verbal and written communication skills.Customer service orientation with the ability to communicate technical topics.Ability to work in a shift-based schedule including weekends and holidays to provide 24/7 coverage.PREFERRED:High school diploma or equivalent with additional technical certifications or a degree in a related field is a plus.Troubleshooting and problem-solving skills to diagnose and resolve technical issues effectively.ITIL V4 Foundation certificate and experience working with ServiceNow is a plus.