Service Desk Analyst

1 month ago

Montréal, Canada Teamware Solutions (quantum leap consulting). Full time

**Role: Service Desk Analyst (Canadian French Speaking)**

**Location: Montréal, QC (onsite role)**

**Max Salary: CAD 50K/annum**

**Type
- Full Time**

**Key Responsibilities**:

- Assist with the deployment of Office as part of migration to Office 365
- Configure and Support all End User Devices which includes OS settings, system drivers, encryption, authentication, VPN and other Access Management software is configured in accordance with Client Policies, Standards, and Guidelines.
- Configure End User Device data management parameters and/or backup and restore parameters as directed by Client.
- Support all peripherals connected to End User Devices.
- Perform manual installation of software, manual modifications to software, or the manual Decommissioning of software on an End User Device.
- Able to perform Troubleshooting of hardware and coordinate with EUC team in Canada for inventory management.
- Capability on following tools would be preferred: Windows 10 Pro, with Mcafee, Crowdstrike, Ivanti, CheckPoint VPN and Office 365

**Key Personal Attributes**:

- Able to Manage escalations
- Ability to handle pressure and a natural go getter
- Drive process performance to achieve and exceed SLA deliverables
- To create a conducive and stimulating environment for the teams to accomplish their goals
- Should have a good knowledge of MIS and reporting activities stressing over backend
- Should be able to handle client interaction (on calls or in person)
- Should have excellent problem-solving capabilities and lateral thinking skills
- Must have handled Voice desks in ITSD

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 3 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

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