Resource and Support Manager

2 weeks ago

Burnaby, Canada ACT - Autism Community Training Full time

**Purpose Of This Position**

The Resource & Support Manager provides timely, professional, and sensitive responses to a wide range of inquiries from parents and professionals who contact ACT in need of information about autism and related or co-occurring disorders, support, and available resources in communities across British Columbia.

The Resource & Support Manager, plays a leading role in gathering and presenting community and information resources online, maintaining the Autism and Intellectual Disability (AID) Search, BC Community Resources, and other specialized resource pages on ACT’s website. They attend ACT’s workshops, information fairs, and other community events to educate community members on ACT’s training, community, and information resources.

**First Point Of Contact For ACT**
- The Resource & Support Manager is ACT’s main reception person, answering and forwarding calls to other ACT staff members as appropriate.
- Manages and responds to questions sent to ACT.

**Information Support**
- Ensures that parents are aware of ACT’s training programs and web-based resources.
- Provides parents with information about community funding sources, services, support, and coaches them, if necessary, on how to access these; or refers them to other resources.
- Conducts research where necessary into support methods, sources of funding, and next steps post diagnosis for individuals who contact ACT for assistance, or refers them to other resources

**Curation Of Autism Information Resources**
- Researches and evaluates relevant evidence-based online information resources.
- Sources evidence-informed information resources on autism and other neurodiversities and prepares detailed, accurate, well-written records for ACT’s primary online information resource, the Autism Information Database (AID).
- Identifies BC community resources relevant to autism and other diverse needs (e.g., educational services, summer camps, parks and recreation programs, dentists, and therapists) and prepares detailed, accurate, well-written records for inclusion in ACT’s BC Community Resources.
- Connects with organizations across BC, encouraging them to submit upcoming events, workshops, and social/recreations opportunities to ACT’s Community Eventspage. Review and approves submissions for posting.
- Collaborates with the Executive Director and Digital Communication Coordinator to gather appropriate information and community resources to create and maintain specialty pages (e.g., COVID-19 and Ministry of Children and Family Development funding framework changes) on ACT’s website.
- Maintains or assists in updating other autism or related information resources (e.g., Autism Manual for BC) as indicated.

**Collaboration**

Works in collaboration with ACT Staff members, including the Executive Director, Digital Communications Coordinator, Administrative & Training Coordinator, Financial Controller, and Communications Officer to accomplish shared tasks and goals as they arise.

**Minimum Knowledge/Qualifications/Experience**
- Knowledge of diverse abilities/disabilities including autism spectrum disorder;
- 2 or more years experience in an administrative role;
- Excellent organization, planning and project management skills, including attention to detail;
- Superior written and verbal communication skills, particularly telephone etiquette;
- Ability to work in a fast-paced environment and to manage multiple priorities and meet deadlines;
- Ability and willingness to learn and use culturally safe and trauma informed/assumed care;
- Ability to engage and provide service to a culturally diverse population;
- Ability to establish and maintain rapport with families, autistic people, professionals, and other community members;
- Takes initiative and can work well independently or as a member of a team;
- Proficient with Microsoft Office 365 suite, including Word, Excel, SharePoint, OneDrive, Teams, Forms & Sway;
- Ability to establish/maintain satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively, both verbally and in writing; and
- Exceptional communication skills.

**Preferred Qualifications/Experience**
- Bachelor’s degree or higher;
- Customer Relationship Management experience;
- Website maintenance skills; and/or
- Social media proficiency.

Successful applicants are required to complete a Criminal Records Review Check.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 2023-03-17

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