Continuous Improvement Specialist

2 weeks ago

Vancouver, Canada Rocky Mountainer Full time

Purpose

The Continuous Improvement Specialist reports to the Senior Manager, Global Sales & Service Enablement. As a member of the Global Sales Operations team, we create and deliver sales and service enablement processes, systems, and tools to our Global Sales colleagues (consisting of the Outside Sales and Reservations teams) so that they can deliver life-changing experiences to our guests and trade partners.

More specifically, the role utilizes their expertise and passion for the company values to work cross-functionally, to establish and deliver a framework of continuous improvement initiatives that enables to Global Sales Team to achieve business objectives such as rail guest, revenue/conversion, efficiency, quality, guest, and employee satisfaction targets. The position is primarily responsible for identifying and releasing continuous improvement initiatives, documenting standard operating procedures, and providing project and business analysis support.

Key Areas of Accountability

1. Lead the continuous improvement process
- Collaborate with stakeholders to develop best practices and prioritize, deliver, and monitor improvement initiatives.
- Evaluate information gathered on existing processes to determine root cause of process breakdowns, identify improvement opportunities, and propose solutions for improvements. This includes reconciling conflicts, translating high-level information into details, and distinguishing user requests from the underlying need (must-haves vs. nice-to-haves).
- Develop repeatable methods to manage the intake and analysis of potential opportunities and support the delivery of process improvements. Using an iterative process, pilot, test, and monitor the benefit of initiatives in collaboration with SMEs.
- Develop value-based framework to prioritize opportunities. Monitor and measure effectiveness of improvements post-release.
- Support the development of change management and learning strategies to embed and sustain changes. Ensure a seamless transition of the change to the business unit's business-as-usual process.

2. Document current and new standard operating procedures
- In collaboration with SMEs and other stakeholders, audit existing documentation and complete process mapping and documentation of procedures to ensure we have a baseline to identify future improvement opportunities.
- Produce Visio diagrams to document existing procedures, gather requirements, and design target-end state solutions.
- Support the standardization of the company's enterprise content management system including the storage and retrieval of shared documents.

3. Project support
- Provide support for projects and initiatives such as data analysis, gathering business requirements, process solution design, process mapping, and performance reporting.
- Collaborate with stakeholders to provide and/or validate department insights in support of cross-functional process changes that impact the department.
- Support all innovation and growth projects, including new sales technology tools and products for partners and guests.
- Support operations to investigate causes of substandard sales delivery and develop recommended actions for improving sales performance.
- Develop and foster an environment of continuous improvement to enhance the Global Sales department's delivery of sales activities with partners and guests.

4. Business analysis support
- Understand and conceptualize raw and/or complex data into understandable forms and recommend improvements and direction based on findings.
- Collaborate with other business units to publish, streamline and automate the tracking of metrics. This may include business requirements gathering, documentation, and testing.
- Development of reporting requirements to support continuous improvement initiatives and monitor performance.

**Qualifications**:
Education/Certifications/Knowledge
- Business Administration degree or equivalent combination of education, training, certifications, and/or related operating experience.
- Six-Sigma certification is an asset.
- Strong knowledge and experience in Lean an asset.

Experience
- 3+ years' experience in business analysis, process improvement, and project coordination/management.
- 2+ years of experience in sales within the hospitality, travel, or tourism industry
- Experience in internal consultant/advisor, contact centre and/or process engineer roles considered assets

**Skills**:

- Advanced written and verbal communication skills with demonstrated influencing and negotiation skills with different types of stakeholders. Superior ability to gain cooperation and assistance from peers.
- Intermediate ability to network internally and externally to gain and share knowledge and experience; and where necessary discuss and resolve identified problems.
- Strong ability to understand and conceptualize complex data.
- Excellent problem-solving abilities. Is resourceful and innovative.
- Intermediate ability to build operation

  • Business Improvement Specialist

    4 days ago

    Vancouver, Canada Teck Resources Limited Full time

    **Summary**: Reporting to Teck’s Autonomy Engagement Manager, the Business Improvement (BI) Specialist is a frontline change agent for the Autonomy team's clients. The individual in this role is responsible for the execution of Teck’s BI Autonomy improvement initiatives to achieve clearly demonstrable and sustainable business value across all our...

  • Quality Improvement Specialist

    1 week ago

    Vancouver, Canada Island Health Full time

    Close Date May. 8 2024 Location To Be Determined - To Be Determined, BC V8R 1J8 CA (Primary) Work Area (FBA Only) Multi-Site No Travel Requirement Travel between multiple sites may be required Shift Start Time/End Time 8-4pm Days Off Weekend/Stats Vacancy Type Regular FT Salary Range (Hourly Rate) $44.31 - $63.69 Paid FTE 1.0 Worked...

  • Quality Improvement Specialist

    1 week ago

    Vancouver, Canada Island Health Full time

    Close Date May. 8 2024 Location To Be Determined - To Be Determined, BC V8R 1J8 CA (Primary) Work Area (FBA Only) Multi-Site No Travel Requirement Travel between multiple sites may be required Shift Start Time/End Time 8-4pm Days Off Weekend/Stats Vacancy Type Regular FT Salary Range (Hourly Rate) $44.31 - $63.69 Paid FTE 1.0 Worked...

  • Quality Improvement Specialist

    1 week ago

    Vancouver, Canada Island Health Full time

    Close Date May. 8 2024 Location To Be Determined - To Be Determined, BC V8R 1J8 CA (Primary) Work Area (FBA Only) Multi-Site No Travel Requirement Travel between multiple sites may be required Shift Start Time/End Time 8-4pm Days Off Weekend/Stats Vacancy Type Regular FT Salary Range (Hourly Rate) $44.31 - $63.69 Paid FTE 1.0 Worked...

  • Quality Improvement Specialist

    7 days ago

    Vancouver, BC, Canada Island Health Full time

    Close Date May. 8 2024 Location To Be Determined - To Be Determined, BC V8R 1J8 CA (Primary) Work Area (FBA Only) Multi-Site No Travel Requirement Travel between multiple sites may be required Shift Start Time/End Time 8-4pm Days Off Weekend/Stats Vacancy Type Regular FT Salary Range (Hourly Rate) $44.31 -...

  • Continuous Improvement Manager, Corporate Planning

    6 days ago

    Vancouver, Canada STEMCELL Technologies Full time

    **Job Description Summary**: STEMCELL, Canada’s largest biotech company, is looking for a new Continuous Improvement Manager to join our growing team! As a Continuous Improvement Manager you will help establish and support continuous improvement of our corporate planning procedures, including facility project portfolio planning and capital expenditure...

  • Change Specialist

    4 weeks ago

    Vancouver, Canada Langara College Full time

    Interested in a career at Langara College?_ Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply! Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with...

  • Security Specialist

    4 weeks ago

    Vancouver, Canada Port of Vancouver Full time

    **BE PART OF THE TEAM THAT** **BRINGS THE WORLD TOGETHER **Job Opportunity**:Security Specialist Join an organization that plays a critical role in Canada’s economy. At the Vancouver Fraser Port Authority, we focus on doing the incredible work it takes to become the world’s most sustainable port. The Vancouver Fraser Port Authority is responsible for...

  • Change Specialist

    3 weeks ago

    Vancouver, Canada Langara College Full time

    Job Description:Under the general guidance of the Manager, OCM, the Change Management Specialist leads the development of organizational change management strategies, plans, and analysis to ensure successful adoption of improved processes and supporting suite of new solutions. This role specifically supports change and adoption activities within individual...

  • Specialist, Business Intelligence

    4 weeks ago

    Vancouver, Canada PHSA Full time

    **Job Summary**: In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Senior Leader,...

  • SEO/sem Specialist

    7 days ago

    Vancouver, Canada Backbone Full time

    At BACKBONE, we are looking for a SEO/SEM Specialist. If you have what we are looking for, go ahead and be part of our team! Vancouver Full Time SEO/SEM Specialist **Job description**: SEO/SEM Specialist (Expresia) Full-time position at 40 hrs/week **Hiring office**: Vancouver, Canada Location: Remote - Americas & Europe (or 2 - 4 hours or more of overlap...

  • Security Specialist

    4 weeks ago

    Vancouver, Canada Vancouver Fraser Port Authority Full time

    **BE PART OF THE TEAM THAT** **BRINGS THE WORLD TOGETHER** *** **Job Opportunity**:Security Specialist Join an organization that plays a critical role in Canada’s economy. At the Vancouver Fraser Port Authority, we focus on doing the incredible work it takes to become the world’s most sustainable port. The Vancouver Fraser Port Authority is...

  • Claims Specialist

    20 hours ago

    Vancouver, Canada Humans of HR Full time

    Introducing Humans of HR, a boutique recruitment agency rapidly establishing itself as the premier choice for sourcing and placing highly skilled Professionals. With an expansive network and an unwavering commitment to customer satisfaction, we stand out as the definitive partner in guiding you towards your next career milestone. Are you ready to embark on a...

  • Training Specialist

    4 weeks ago

    Vancouver, Canada Langara College Full time

    Interested in a career at Langara College?_ Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply! Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with...

  • Training Specialist

    3 weeks ago

    Vancouver, Canada Langara College Full time

    Job Description:Under the general guidance of the Manager, the Training Specialist plans, develops, and facilitates or delivers end user training on improved processes and supporting suite of solutions or technologies. The Training Specialist is responsible for performing training needs assessments, designing learning materials, evaluating, and for managing...

  • Performance Improvement Consultant

    4 days ago

    Vancouver, Canada Providence Healthcare Full time

    **Article Flag: Mandatory Vaccination Please Note**: As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be...

  • Performance Improvement Consultant

    4 weeks ago

    Vancouver, Canada Providence Healthcare Full time

    **Article Flag: Mandatory Vaccination Please Note**: As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be...

  • Claims Specialist

    1 day ago

    Vancouver, Canada Humans of HR Full time

    Introducing Humans of HR, a boutique recruitment agency rapidly establishing itself as the premier choice for sourcing and placing highly skilled Professionals. With an expansive network and an unwavering commitment to customer satisfaction, we stand out as the definitive partner in guiding you towards your next career milestone.Are you ready to embark on a...

  • Isc Support Specialist

    4 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Administration, Level A Job Title ISC Support Specialist Department Service Desk | Integrated Service Centre | Finance and Operational Excellence | VP Finance and Operations Compensation Range $5,622.33 - $8,081.00 CAD Monthly The Compensation Range is the span between the...

  • Isc Support Specialist

    4 weeks ago

    Vancouver, Canada UBC Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Administration, Level A Job Title ISC Support Specialist Department Service Desk | Integrated Service Centre | Finance and Operational Excellence | VP Finance and Operations Compensation Range $5,622.33 - $8,081.00 CAD Monthly The Compensation Range is the span between the minimum...