Change Specialist

3 weeks ago

Vancouver, Canada Langara College Full time
Job Description:Under the general guidance of the Manager, OCM, the Change Management Specialist leads the development of organizational change management strategies, plans, and analysis to ensure successful adoption of improved processes and supporting suite of new solutions. This role specifically supports change and adoption activities within individual projects. The Change Management Specialist is responsible for identifying impacts to process, policy, data, technology, and people changes and lead transformation activities required to facilitate transition from current state to future state. The Change Management Specialist is an integral member of the team and has a strategic perspective and a broad-based understanding of business operations in supporting the impacted stakeholders in understanding and adapting to new processes and solutions.


 

Qualifications Required:

Education & Experience:
  • Undergraduate degree in a relevant discipline.   
  • A minimum of 5 years of combined experience in organizational change management, process improvement, organization development, communications, or a related field
  • An equivalent combination of education and experience may be considered. Bachelor’s degree in commerce, HR, technology, communications, organizational management, or related field; Master’s degree would be considered an asset.
  • Change management experience in Workday (or cloud-based ERP)  implementations preferred.
  • Experience in an ERP implementation project or software implementation projects in a change management specialist role is preferred. 
  • Solid understanding of change processes and their impacts on both individuals and organizations
  • Knowledge of organizational change management principles, methodologies, and tools
  • Comfort and experience interacting with and influencing senior executives.
  • Strong knowledge of business process mapping and improvement/optimization. Knowledge of BPMN.
  • Experience facilitating diverse groups to achieve an appropriate outcome.
  • Solid understanding of key trends and players in the IT industry.
  • Higher-education or public sector experience is an asset.
  • Proven knowledge and continuous learning of organizational change management discipline and best practices and demonstrated contributions to practice improvement.

Skills & Abilities:
  • Excellent organizational, planning, and prioritization skills. Able to multi-task and deliver multiple assignments in a fast-paced and changing environment.
  • Ability to work and communicate effectively with others, both verbally and in writing.
  • Superior interpersonal skills. Proven ability to work effectively and diplomatically with a wide range of individuals at all organizational levels.
  • Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies, or technologies.
  • Strong analytical, problem solving, and troubleshooting skills.
  • Effective organizational and time management skills in meeting deadlines and working with frequent interruptions.
  • Ability to maintain a high degree of confidentiality.
  • Ability to work independently and in a team environment.
  • Ability to perform complex work with high degree of accuracy.
  • Ability to learn and adapt to new technology and methods.
  • Ability to write technical and user support documentation and training materials.
  • Ability to make decisions in accordance to established policies, practices, and standards.



 

Leadership Competencies:

  • Solution orientation – makes timely decisions and advances solutions that are in the best interest of the College and our students.
  • Relationship intelligence – demonstrates emotional maturity and operates respectfully in all situations and dynamics.
  • Conflict resolution – acts with courage to take on the tough issues and conversations.
  • Mobilization of people – empowers others to be engaged, motivated, and resilient through change.
  • Vision and strategic thinking – energizes people around the vision and supports team alignment with the strategic plan.
  • Continuous learning – cultivates a growth mindset and provides opportunities for development.
  • Accountability – fosters and demonstrates a culture of accountability and ownership.
  • Communication – uses personal interaction, transparency, and language to effectively build trust and commitment.

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