Customer Support Specialist

2 weeks ago

SaintLaurent, Canada Hitachi Energy Canada INC. Full time

**Description**

At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

**Responsibilities**:

- Work closely with Account Managers, National Channel Manager, Regional Industry Sales Manager and Business Units (BU) technical sales teams, to provide a single interface to the customer.
- As integral member of the Front-End Sales (FES) team, promote and help sell our products and services to help achieve the FES Regional and Channel objectives.
- Support the OEM initiative for the Quebec & Ontario region & some national accounts.
- May be asked to sporadically support the Quebec & Ontario region Sales representatives.
- Responsible for RFQs and bid coordination with the BUs for efficient and timely submittal of bids.
- Handle and respond (in writing and by phone), to customer inquiries on a day to day basis, for requests for information, literature, quotations, order follow-ups, etc.
- Responsible for filtering and escalating leads with high potential to the Channel Manager and Regional Sales Director, while acting as single point of contact to the customers.
- Build and maintain strong relationships with customers and the Business Units.
- Identify and help create new tools and processes, to better support customers.
- Support and use group tools and processes, for market feedback, including pricing levels and competitor activities.
- Proactively manage customer satisfaction and dissatisfaction (CCRP).

**Qualifications**:

- 5 years of customer facing experience
- Electrical Industry experience would be an asset
- Sales experience would be an asset
- Engineering Degree or equivalent would be an asset
- Ability to work in a cross functional team environment which includes the customer and our production and Service units;
- Excellent oral and written communication skills (Mandatory in both French and English);
- Ability to work independently and to tight deadlines;
- Ability to handle multiple tasks simultaneously;
- Customer orientation and strong relationship building skills;
- Knowledge of the Sales Force CRM tool would be an asset.

**More about us**

**Only selected applicants will be contacted.

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