Coordinator, Licensing Applications

3 days ago

Burlington, Canada College of Immigration and Citizenship Consultants Full time

**_Pour la version française, faites défiler vers le bas_**

**About the College of Immigration and Citizenship Consultants (the College)**

The College is the authority mandated by the Government of Canada to regulate the practice of Regulated Canadian Immigration Consultants (RCICs) and Regulated International Student Immigration Advisors (RISIAs). Its role, authority and powers are established in the _College of Immigration and Citizenship Consultants Act _(Canada). The College sets and enforces the licensing, education and ethical standards of the profession in the public interest.

**Industry**

Self-Regulatory Organization (SRO)

**Position**

**JOB TITLE**:Coordinator, **Licensing Applications**

Department: Registration

Reports to: Supervisor, Licensing Applications

Language Requirement: English

Location: Canada

Classification: Full-time

**Why join us?**

**How will this role support our team?**

**Responsibilities Include (but are not limited to)**
- Develop and maintain electronic applicant files. Inform the supervisor of data anomalies, patterns of inquiries and other relevant trends.
- Communicate with applicants and licensees to obtain and update information, follow-up, respond to escalated issues and provide advice/interpretation of the College’s regulations and policies.

**This role will support our team by providing**
- Knowledge of government regulations and policies concerning immigration and citizenship policies
- Ability to acquire knowledge of the College Act, regulations and By-laws
- Analytical and problem-solving skills to collect and analyze data to shape recommendations for new and improved initiatives as well as to develop mitigations and/or solutions for potential issues occurring in day-to-day operations
- Decision making and problem-solving skills to investigate and resolve registration-related issues
- Time management and prioritization skills to coordinate schedules and resources to ensure the timely processing of a high volume of exam-related documentation
- Interpersonal skills to communicate professionally and respectfully
- Written and verbal communication skills to prepare and communicate exam-related information

**Required Education and Experience**
- College Diploma in business administration or the equivalent education and work experience

**What We Offer**
- The College hires and onboards 100% remotely
- The opportunity to protect the public interest within the immigration and citizenship sector
- A culture of transparency, where team members are involved in important conversations
- Full health benefits from day one for you and your family
- Access to the Employee and Family Assistance program
- RRSP match

**How to Apply**

Click here to upload your resume and brief cover letter indicating why you feel you are fit for this role.

While we thank all applicants for their interest, only those identified for further consideration will be contacted.

**À propos du Collège des consultants en immigration et en citoyenneté (le Collège)**

**Secteur**

Organisme d’autoréglementation (OAR)

**Poste**

**TITRE DE POSTE **:Coordonnateur.trice, demandes de permis**

Service : Inscriptions

Supérieur immédiat : Superviseure, demandes de permis

Exigences linguistiques : Anglais

Lieu : Canada

Classification : Temps plein

**Pourquoi vous joindre à nous?**

**De quelle façon ce rôle soutiendra-t-il notre équipe?**

Le coordonnateur ou la coordonnatrice, demandes de permis est responsable d’assurer le traitement en temps voulu des documents concernant les demandes de permis pour l’accès à la pratique (p. ex. admissibilité à l’obtention d’un permis, vérifications liées à la bonne moralité, vérification du nom de l’entreprise). De plus, le titulaire du poste a pour responsabilité d’effectuer le tri des courriels et des appels entrants, d’y répondre ou de les transmettre à la personne-ressource appropriée au sein du service.

**Les responsabilités comprennent les éléments suivants (sans toutefois s’y limiter)**
- Traiter les documents pertinents (p. ex. demandes de permis) et exécuter les vérifications qui s’appliquent (p. ex. vérifications liées à la bonne moralité, vérification et approbation du nom de l’entreprise) conformément aux politiques du service et de l’organisme.
- Créer et tenir à jour les dossiers électroniques des demandeurs. Informer la superviseure des anomalies relevées dans les données, des types de requêtes et des autres tendances pertinentes.
- Aider la superviseure à préparer les documents destinés aux demandeurs de permis. Veiller à ce que les dossiers soient enregistrés correctement dans les bases de données et préparer les documents destinés aux nouveaux titulaires de permis (p. ex. Lettre d’autorisation).
- Répondre quotidiennement aux courriels et appels provenant des demandeurs de permis qui ont des questions concernant les processus du service, notamment sur la façon

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