Onsite Support Analyst

3 weeks ago

Edmonton, Canada SNDL Full time

Job Title
Onsite Support Analyst
Job Description
About SNDL

SNDL is the largest private sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. As a licensed cannabis producer, SNDL also has indoor state-of-the-art grow-op facilities to supply wholesale and retail customers under a cannabis brand portfolio that includes Top Leaf, Sundial, Palmetto, Spiritleaf Selects, and Grasslands. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry.

On-Site Support Analyst

**Responsibilities**:

- Complete tickets submitted to the allocated ConnectWise board(s) tickets in adherence within the procedures set forth by the Supervisor, Onsite Support.
- Allocation, tracking, and inventory of SNDL’s Business Technology assets
- Assist with logistics, shipping/receiving to/from stores, office locations, manufacturing facilities, and cultivation plants.
- Contribute to and execute a consistent imaging/hardware staging process.
- Image POS and workstations/laptop systems prior to being shipped or provided to end users.
- Update and maintain images and version documentation.
- Participate in a schedule of hardware deployments to be done by the On-Site Support team. This can include retail locations.
- Maintain documentation surrounding daily operational tasks and facility specific infrastructure/environments.
- Assist in troubleshooting escalations from vendors for control systems, that may be network or IT infrastructure related.
- Shipping and receiving hardware from users and vendors.
- Setting up workstations for new hires and assisting other technical teams with onboarding new users.
- Strong communication, teamwork, and customer service skills.
- Must be able to learn quickly and retain gathered knowledge.
- Excellent troubleshooting and analytical skills.
- Capable of working in a face pace and diverse environment.
- Travel may be required as needed (less than 10% of position). Mostly local travel between Edmonton and Calgary.
- Access to a personal vehicle during the day is considered an asset.

As a valued member of the SNDL team, you will enjoy:

- Competitive total compensation and incentives
- A top-notch extended benefits package including medical, vision and dental
- An entrepreneurial and innovative environment that fosters growth and continuous learning

Our Commitment to Diversity & Inclusion:

Number of Openings
1

Time Type

Full time

  • Onsite IT Support Analyst

    1 day ago

    Edmonton, Canada Accurate Network Services Inc. Full time

    **Accurate Network Services Inc.** is on the hunt for an Onsite Technical Analyst to join our team of lovable computer geeks. This is a full-time position, weekdays from 8:30 am to 5:00 pm, as well as some after-hours or weekend work. You will be required to take part in an on-call rotation to provide afterhours technical support to our clients...

  • IT Technical Support Analyst

    4 weeks ago

    Edmonton, Canada Accurate Network Services Inc. Full time

    **Accurate Network Services Inc.** is on the hunt for a master-class Onsite Technical Analyst to join our team at the Edmonton office. The person who holds this role is the face of Accurate, providing awesome—not to mention critical—deskside support for our clients at their offices. As an Onsite tech, our clients count on you for your ability to deal...

  • IT Support Analyst

    1 month ago

    Edmonton, Canada Go Auto Full time

    **Job Description**: **Go Auto - One of Canada’s largest Auto Dealership Group - is on the hunt for an Information Technology Support Analyst** Are you looking for a full-time career with flexible hours and the opportunity to work and grow alongside the top Information Technology pros in the west? Do you have a happy to help attitude and willing to go the...

  • Deskside Support Analyst

    1 month ago

    Edmonton, Canada Compugen Inc Full time

    **Job Title** - Deskside Support Analyst **Vacancy No** - VN6231 **Work Location** - Edmonton, AB **Job Details** **Position**: Deskside Support Analyst - Location: Edmonton, AB**About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate...

  • Onsite Business Analyst

    4 weeks ago

    Edmonton, Canada Tantus Solutions Group Full time

    Company Description Tantus Solutions Group is an innovative Alberta-based information systems and management consulting firm. Tantus optimizes our client’s value and benefits of their IM/IT strategies and investments by providing consulting services that are founded in excellence and experience. **Job Description**: What drives you is a true passion for...

  • IT Field Support Technician

    1 month ago

    Edmonton, Canada Accurate Network Services Inc. Full time

    **The Role** Accurate Network Services Inc. is on the hunt for a Field Support Technician (also known as an Implementation Analyst in our world) to join our team in our Edmonton office. The person we envision for this role has strong technical abilities, is comfortable working onsite, and is good at crushing tasks independently. Implementation Analysts are...

  • IT Technical Support Analyst

    1 month ago

    Edmonton, Canada Accurate Network Services Inc. Full time

    Accurate Network Services Inc. is on the hunt for a master-class Service Desk Technical Analyst to join our team of lovable computer nerds. The person who holds this role is the voice at the end of the line providing awesome—not to mention critical—customer support. As the core of the Accurate Service Desk, we count on you to create an incredible...

  • IT Technical Support Analyst

    4 weeks ago

    Edmonton, Canada Accurate Network Services Inc. Full time

    Accurate Network Services Inc. is on the hunt for a master-class Service Desk Technical Analyst to join our team of lovable computer nerds. The person who holds this role is the voice at the end of the line providing awesome—not to mention critical—customer support. As the core of the Accurate Service Desk, we count on you to create an incredible...

  • User Support Technician

    1 week ago

    Edmonton, Canada Edmonton Tech Support Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training...

  • IT Business analyst

    3 weeks ago

    Edmonton, Canada TalentBurst, Inc. Full time

    IT Business analyst (Legacy mainframe systems) IT Business analyst (Legacy mainframe systems)6 months contractScope:Two Senior IT Business Analysts are required to assist the ENMOC branch in the successful modernization of the legacy applications used to operate the Alberta Health Care Insurance Plan. The resource will be working in collaboration with an...

  • IT Business analyst

    3 weeks ago

    Edmonton, Canada TalentBurst, Inc. Full time

    IT Business analyst (Legacy mainframe systems) IT Business analyst (Legacy mainframe systems)6 months contractScope:Two Senior IT Business Analysts are required to assist the ENMOC branch in the successful modernization of the legacy applications used to operate the Alberta Health Care Insurance Plan. The resource will be working in collaboration with an...

  • IT Business analyst

    3 weeks ago

    Edmonton, Canada TalentBurst, Inc. Full time

    IT Business analyst (Legacy mainframe systems) IT Business analyst (Legacy mainframe systems)6 months contractScope:Two Senior IT Business Analysts are required to assist the ENMOC branch in the successful modernization of the legacy applications used to operate the Alberta Health Care Insurance Plan. The resource will be working in collaboration with an...

  • Business Analyst

    1 month ago

    Edmonton, Canada Vantix Systems Inc. Full time

    Our Client is seeking a Technical Business Analyst to work on Various data projects.Resource will work remotely, though must be available for planned onsite meetings when required in Edmonton, Alberta. Onsite meetings include but are not limited to quarterly unit meetings. Actual onsite attendance may be negotiable, particularly if resource lives outside...

  • Business Analyst

    1 month ago

    Edmonton, Canada Vantix Systems Inc. Full time

    Our Client is seeking a Technical Business Analyst to work on Various data projects.Resource will work remotely, though must be available for planned onsite meetings when required in Edmonton, Alberta. Onsite meetings include but are not limited to quarterly unit meetings. Actual onsite attendance may be negotiable, particularly if resource lives outside...

  • Business Analyst

    1 month ago

    Edmonton, Canada Vantix Systems Inc. Full time

    Our Client is seeking a Technical Business Analyst to work on Various data projects.Resource will work remotely, though must be available for planned onsite meetings when required in Edmonton, Alberta. Onsite meetings include but are not limited to quarterly unit meetings. Actual onsite attendance may be negotiable, particularly if resource lives outside...

  • User Support Technician

    1 month ago

    Edmonton, Canada Edmonton Tech Support Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other...

  • Lead Water Damage Technician

    6 days ago

    Edmonton, Canada First Onsite Full time

    **Position Summary**: The Lead Water Damage Technician supports the emergency response and restoration project to ensure the goals and needs of the insurance companies and our customers are being met. The Lead Water Damage Technician will provide assistance and support as required to move projects along in a timely manner. Responsibilities will include use...

  • Level 2 Support Analyst

    4 days ago

    Edmonton, Canada Expera IT Full time

    Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to! **_That’s what we do, and we need your help._** For over 27 years, Expera IT has worked with hundreds of small...

  • user support technician

    4 weeks ago

    Edmonton, Canada Edmonton Tech Support Inc Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...

  • Lead Water Damage Technician

    6 days ago

    Edmonton, Canada First Onsite Full time

    **Position Summary**: The Lead Water Damage Technician supports the emergency response and restoration project to ensure the goals and needs of the insurance companies and our customers are being met. The Lead Water Damage Technician will provide assistance and support as required to move projects along in a timely manner. Responsibilities will include use...