IT Technical Support Analyst

2 weeks ago

Edmonton, Canada Accurate Network Services Inc. Full time

**Accurate Network Services Inc.** is on the hunt for a master-class Onsite Technical Analyst to join our team at the Edmonton office.

The person who holds this role is the face of Accurate, providing awesome—not to mention critical—deskside support for our clients at their offices. As an Onsite tech, our clients count on you for your ability to deal with hardware and cabling hands-on, as well as your troubleshooting skills and resourcefulness.

Our Onsite techs work with a small team of techs to support a select group of clients. We use Autotask to track tickets and time worked, and we’ll provide ample training on how the mechanics of the system work.

This is a full-time position (weekdays from 8:00 am to 4:30 pm) with some after-hours and weekend work. You will be required to take part in an on-call rotation to respond to client after-hours emergency calls (approximately one week every 18 weeks). This role is based out of the office, however there may be occasional onsite work at our client’s locations.

This role involves a significant amount of travel within the Edmonton region during regular business hours, and some out-of-town travel when required.

**Key Accountabilities**
- Troubleshoot Hardware and Software Issues.
- Including diagnosing, testing, and repairing physical infrastructure issues (dead port in wall, cable tracing, etc.)
- Onsite Change Requests.
- Examples include, but are not limited to, installing or moving devices (computers, printers, TVs, Smart Boards, Video Conferencing equipment, Wireless Access Points etc.), creating and running network cabling for devices when required, clean up server rooms, and cable management.
- Scheduled Client Site Visits.
- Bench tasks for your tickets (at the client’s site or bring back to office to do physical repairs).
- Communicate with the client at each stage of the ticket.
- Disposal of ticket-related garbage and recycling.
- Maintain tool kits, equipment, and inventory.

**Qualifications & Experience**
- Minimum of one years' experience:

- Providing deskside IT Support
- Administrating and troubleshooting Windows 10/11 Devices
- Administrating and troubleshooting Microsoft 365 and Azure environments
- Administrating and troubleshooting Printers & SMTP settings
- Troubleshooting Network issues
- Strong communication skills to work with vendors and clients directly
- Strong problem solving skills
- A valid Alberta driver’s license

**Why Choose Accurate?**
- Generous professional development program
- Active Social Committee with events you can write home about
- Health Spending Account
- Multiple opportunities for growth (we promote based on skill—not tenure or bureaucracy)

**About Us**

Accurate Network Services Inc. is an Alberta-based managed service provider focused on common sense, practical IT solutions for small and medium-sized businesses. We’ve been in business since 2008, growing from a one-man-shop run primarily out of the back of a car to the 40+ person company we are today. We care _a lot_ about providing quality service to our customers, and as a result, we have grown almost entirely through word of mouth and referrals.

**Job Types**: Full-time, Permanent

**Salary**: $25.00-$29.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you currently local to the Edmonton area? (Not thinking of relocating)

**Experience**:

- Microsoft 365 Administration: 1 year (required)
- Microsoft Windows Server Administration: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- CompTIA A+ (preferred)
- CCNA (preferred)
- Microsoft certifications (AZ-900 etc.) (preferred)
- Alberta Driver's License (required)

Work Location: In person

Application deadline: 2023-11-24

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