Deskside Support Analyst

2 weeks ago

Edmonton, Canada Compugen Inc Full time

**Job Title**
- Deskside Support Analyst

**Vacancy No**
- VN6231

**Work Location**
- Edmonton, AB

**Job Details**

**Position**: Deskside Support Analyst
- Location: Edmonton, AB**About Compugen**
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
- If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.**Compugen is looking for a Deskside Support Analyst for a 6 month contract starting immediately. This role is onsite.**

**Responsibilities**:
Technical Support responsibilities will include some or all of the following:
- Experience with ServiceNow
- Experience with SCCM for imaging
- Experience with Microsoft Teams
- Experience with Microsoft Office 365
- Support for office equipment (e.g. printers, MFP’S, projectors and faxes)
- Experience with Shipping and receiving
- Support for Smart Phones/Tablets (e.g. Android, iOS tablet devices etc.)
- End User Device re-imaging
- Requests for the installation, upgrade, relocation and removal of End User Devices
- Requests for the installation, upgrade and removal of software packages
- Support hardware moves and relocation projects as required
- Other duties as required

**Qualifications**:

- Post-Secondary degree or diploma in IT/Computer Science
- 1 to 3 years’ experience in providing onsite technical support
- Demonstrated high level of proficiency in Deskside & Office hardware and software
- Ability to work under pressure while maintaining quality and consistency of service
- Good administration skills and attention to details
- Good verbal and written communication skills
- Excellent interpersonal and client service skills
- High performing deskside engineer
- Experience with motivating others

**Equity Statement**
- Consistent with our commitments to equity and diversity, we actively recruit women, visible minorities, aboriginal people and persons with disabilities. We also provide employment accommodation upon request to current employees and to applicants during the recruitment process. We comply with human rights codes in all jurisdictions where we operate and aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs._

  • Deskside Support Technician

    3 weeks ago

    Edmonton, Canada Voyager Systems Corp. Full time

    The Deskside Support Tech will be responsible for the following tasks: 1. Check in with the computer users to fix computer-related problems. 2. Give advice and training to users facing difficulties. 3. Participate in the redesign of applications. 4. Supervise other technical support workers in the group. 5. Examine user manuals, and other documentation as...

  • Deskside Support Technician

    3 weeks ago

    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    The Deskside Support Tech will be responsible for the following tasks: 1. Check in with the computer users to fix computer-related problems. 2. Give advice and training to users facing difficulties. 3. Participate in the redesign of applications. 4. Supervise other technical support workers in the group. 5. Examine user manuals, and other documentation as...

  • Deskside Consultant

    6 days ago

    Edmonton, Canada Long View Systems Full time

    **Long View. A career that helps you get more out of life.** *** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...

  • Deskside Support Consultant

    3 days ago

    Edmonton, Canada Long View Systems Full time

    **Long View. A career that helps you get more out of life.** *** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...

  • Deskside Consultant

    6 days ago

    Edmonton, Canada Long View Systems Full time

    **Long View. A career that helps you get more out of life.** *** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...

  • IT Technical Support Analyst

    6 days ago

    Edmonton, Canada Accurate Network Services Inc. Full time

    **Accurate Network Services Inc.** is on the hunt for a master-class Onsite Technical Analyst to join our team at the Edmonton office. The person who holds this role is the face of Accurate, providing awesome—not to mention critical—deskside support for our clients at their offices. As an Onsite tech, our clients count on you for your ability to deal...

  • IT Technician

    7 days ago

    Edmonton, Canada Computer Upgrading Specialists Full time

    Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Roles are typically 3 months to 1 year with Computer Upgrading Specialists, with the possibility to convert into a full-time permanent position with our client. This posting is for jobs in deskside support and system deployment in...

  • IT Technician

    6 days ago

    Edmonton, Canada Computer Upgrading Specialists Full time

    Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Roles are typically 3 months to 1 year with Computer Upgrading Specialists, with the possibility to convert into a full-time permanent position with our client. This posting is for jobs in deskside support and system deployment in...

  • IT Support Analyst

    2 weeks ago

    Edmonton, Canada Go Auto Full time

    Job Description Go Auto – One of Canada’s largest Auto Dealership Group – is on the hunt for an Information Technology Support Analyst Are you looking for a full-time career with flexible hours and the opportunity to work and grow alongside the top Information Technology pros in the west? Do you have a happy to help attitude and willing to...

  • IT Support Analyst

    2 days ago

    Edmonton, Canada Go Auto Full time

    Job Description: Go Auto – One of Canada's largest Auto Dealership Group – is on the hunt for an Information Technology Support AnalystAre you looking for a full-time career with flexible hours and the opportunity to work and grow alongside the top Information Technology pros in the west? Do you have a happy to help attitude and willing to go the extra...

  • user support technician

    3 weeks ago

    Edmonton, Canada Edmonton Tech Support Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in...

  • user support technician

    1 week ago

    Edmonton, Canada Edmonton Tech Support Inc Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...

  • IT Support Analyst

    6 days ago

    Edmonton, AB, Canada Go Auto Full time

    Job Description: Go Auto – One of Canada’s largest Auto Dealership Group – is on the hunt for an Information Technology Support Analyst Are you looking for a full-time career with flexible hours and the opportunity to work and grow alongside the top Information Technology pros in the west? Do you have a happy to help attitude and willing to go the...

  • Desktop Support level 2

    2 weeks ago

    Edmonton, Canada PeopleToGo Full time

    Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc. Handle software installation/support/upgrades Perform deskside support services installing and troubleshooting of hardware, software and network related...

  • application support analyst

    2 weeks ago

    Edmonton, Canada AutoCanada Inc. Full time

    Education: Bachelor's degreeExperience: 3 years to less than 5 years or equivalent experienceWork settingOffice buildingTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect,...

  • Technical Support Analyst

    4 days ago

    Edmonton, Canada Binary Consulting Inc. Full time

    Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and solutions log for...

  • application support analyst

    2 weeks ago

    Edmonton, Canada AutoCanada Inc. Full time

    Education: Expérience: EducationBachelor's degree or equivalent experienceWork settingOffice buildingTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and...

  • Systems Support Professional- Edmonton

    4 days ago

    Edmonton, Canada Jolera Inc. Full time

    **In this role, you will be providing deskside support at the client location in Edmonton, Alberta.** While at our clients’ offices, you’ll need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices - workstations, laptops, smartphones, and other peripherals. You will also configure devices,...

  • technical support analyst

    2 weeks ago

    Edmonton, Canada Binary Consulting Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...

  • systems technical support analyst

    2 weeks ago

    Edmonton, Canada EliteGlobal Group Ltd Full time

    Education: College/CEGEPExperience: 2 years to less than 3 yearsTasksRespond to users experiencing difficulties with computerProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsSupervise other technical support workers in this...